Stoke-upon-Trent, West Midlands, United Kingdom

2021 Hotel Cleaner - Room Attendant
Alton Towers Resort, Farley Ln; Alton
Stoke-on-Trent, STAFFORDSHIRE, ST10 4DB
United Kingdom
We are the Alton Towers Resort and we are part of the magical Merlin Entertainments!
We are currently recruiting for a Housekeeping Room Attendants and Linen Porters to join us at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!
When it comes to providing a clean and comfortable environment for our guests, our Linen & Housekeeping Attendants make sure we're exceeding expectations. You could be working in one of our four amazing Hotels including the World's first CBeebies Land Hotel. The Housekeeping team are responsible to for the cleaning of all public areas, cleaning hotel guest bedrooms to a high standard whilst delivering exceptional customer service.

Main Responsibilities:

1. Operations
Ensure that duties are carried out in a quiet and efficient manner at all times. Handle any guest needs upon request. Ensure lost property is labelled, bagged and handed in to a Team Leader for safe keeping on a daily basis. Knock twice on each room before entering, with a pause between knocks. Respect Do Not Disturb signs. Ensure that the only linen used is clean and in good repair. Collect/hand in pass key and work sheet daily. Inform department is unable to report for duty as soon as possible to enable cover to be arranged. Report all maintenance faults to Team Leader when found. To ensure all rooms are equipped with guest disposables, as detailed in the Standard Operating Procedures manual.

The role can either be full-time or part time from February 2021 - December 2021, and will include weekends and bank holidays as required.
You can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic Pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online on Lego, and much more!

These will include but not be limited to; social distancing, non-invasive temperature checks and the use of hand sanitisers. full details can be found on our website.
Employee Transport
As you may be aware, we do operate an Employee Transport Service, and following the governments advice on public transport and social distancing, we are only able to operate a limited service. If you are applying for one of our roles, please do have an alternative method of getting to and from the Resort.

Company Details

Company Name
Merlin Entertainment

Job Details

Job Location
West Midlands
United Kingdom