Hotel Duty Manager (PVC)
THORPE PARK Resort, Staines Road
Chertsey, SURREY, KT16 8PN
With over 30 thrilling rides, attractions and live events, THORPE PARK Resort is truly an 'office' like no other; we're looking for a Hotel Duty Manager to join the family; if you like variety in your job role, read on!
We are currently recruiting for a permanent (variable hours) Hotel Duty Manager. As a Hotel Duty Manager you will be part of the senior team in our Shark Cabins, smartly designed bite-sized rooms that sleep up to four people and are just a fin away from the UK s most exhilarating rides.
You will lead and coach the Hotel team, to ensure memorable stays are created for all of our guests; helping to achieve KPIs and Mystery Shop scores, whilst maintaining safety standards at all times.
This role is permanent, with variable hours (most of which will be undertaken during our open season) and will include weekends, bank holidays and some late evenings as required.
We are looking for the following skills and experience;
You'll have strong people skills, both for managing your team and communicating with our guests You'll have a proactive nature, with a desire to deliver world class guest experiences Knowledge of budgets and finances Good IT skills (training is provided for specialised software) Understanding of health and safety standards, including emergency planning and business continuity
Alongside a competitive salary, you can look forward to enjoying a great benefits package including development opportunities, Merlin Magic pass (free tickets to our attractions worldwide), Life Assurance, 25% discount in our retail shops and restaurants, 40% online LEGO discount, Employee Assistance Programme and much more!
If successful through the application process, you will be invited to an initial interview. If you have any questions or if you require any assistance at the event, because of a disability or medical condition, please contact us by email at [email protected]
and one of the team will get back to you as soon as possible.
Here at Merlin Entertainments we are proud to have a diverse workforce, and we re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.