IT Support Technician (#27356898) 

Hagnaby, East Midlands, United Kingdom

About Us:
dock10 is the UK’s leading television facility based at the heart of MediaCityUK in Manchester, providing Studios, Post Production, Media Services, Telecoms & Consulting to our extensive range of clients.
There is a requirement for a Support technician (IT) to join our growing Technology Team.
About the Role:
This is a new vacancy for an experienced IT Support Technician, the purpose of the role is to support, administer and maintain Dock10’s internal IT Systems, customer networking, telephony and internet services across MediaCityUK and provide technical support for Dock10’s staff, customers, clients and associates.
The successful candidate will have experience supporting Microsoft Windows desktop and server estates in a commercial environment, be confident in providing 1st and 2nd line internal and external client support, via telephone, email and in-person. They will have experience of installing, supporting and configuring Windows Server 2012 – 2019, Active Directory, Group Policy, Exchange Online (Office365), Windows Desktop Operating systems and Mac OS operating systems.
Experience of virtualization and supporting VMWare and HYPER-V environments is desirable.
Experience of supporting a Cisco networking environment would also be desirable.
What we are looking for:
Our values run through everything that we do and as a Support Technician we’ll expect you to champion these values to your team, colleagues and customers.
· You’ll have new suggestions and ideas in how we can work and be open to sharing these with your colleagues and clients.
· You’ll to be able to form positive relationships with your team and customers, always striving to deliver a friendly ‘can do’ service.
· On hand to answer customer queries and to provide additional tech support, you’ll always be focused on your customers’ needs and will go that extra mile to ensure we always deliver a great service
· You’ll keep up to date with technology and industry developments

We very much welcome applications from all sections of society to a business where diversity and inclusion is highly valued and is at the heart of the way we operate.

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Job Location
East Midlands
United Kingdom