Senior IT Analyst - Home Delivery (#18198855) 

Daventry, East Midlands, United Kingdom


Position: Senior IT Analyst – Home DeliveryGrade: RCS MContract Type: Permanent (Full-Time) Closing Date: January 24th, 2021

Location: Daventry

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work.”

If this sounds like a team you'd like to join … keep reading.

We make promises to our customers, and we'll make promises to you too.

As the Senior IT analyst, you will be responsible for supporting the operational site with their day to day IT queries and needs. This can range from end-users support to Network connectivity issues and including hardware / software related issues. You will be required to deputise for the IT manager when required, therefore experience with project delivery and product management would be advantageous. As this is a site based role, communication and stakeholder management skills are required.

Further responsibilities for this role may include the responsibility for providing site IT support for the operational site(s) and act as customer liaison for all IT services impacting the site. Successful delivery for IT solutions will include the coordination of central IT functions and coordinating and communicating with site operational colleagues. This will include local change management and incident coordination. A key component of the role will be to play an active role in IT project delivery for the site, act as a site IT SME providing end user service to enable the effective use of IT.

What are you key responsibilities as an Senior IT Analyst?

IT Service Management - delivery and maintenance of ITSM processes in operations and to manage service performance to defined standards and SLAs.
Support the management of IT products.
IT Implementation - support and delivery of IT solutions, services and processes.
IT Change Management - support and run all local site changes and release management, using required predefined tools and processes, for IT systems.
Internal Customer Relationships - lead and co-ordinate relationships and communication with business partners.
External Customer Relationships - support communication with external customers as appropriate to support business development and existing operations.
Communicate and coordinate any local site IT incidents with customer IT helpdesk and support teams.
Training and Documentation - maintain required IT documentation for training and testing procedures.
Ensure that DHL IT Strategy and Governance is adhered to.
Ensure knowledge and compliance to Health and
Now, here's what we need from you:

Logistics Industry (desirable)
IT Experience (desirable)
Interest in business technology and how to apply it in an operational environment (recommended)
Internal Customer Management
Change Management
Project and Implementation experience (desirable)
IT Service Management
Stakeholder Management (desirable)
Technical or Application Knowledge (essential)
Excellent Communication skills (written and verbal)
DHL Link (essential)
What will you get in return?

As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Company Details

Company Name
DHL Supply Chain

Job Details

Job Location
East Midlands
United Kingdom