111 Health Advisor (Call Handler) Welwyn Garden City

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111 Health Advisor (Call Handler) Welwyn Garden City

Job Reference: J137-A-20-2787

Employer: Location: Welwyn Garden City Salary: £8.72 - £12.18 per hour

AtHUCwe're always on the lookout for motivated and driven individuals to join our rapidly growing contact centre. We all have a different part to play in the success of our organisation but what we have in common is passion for what we do and a desire to improve. We love working with energetic people who make a real difference in everything they're involved with.

  • Do you have excellent communication skills to work in a contact centre environment?
  • Are you caring, empathetic and want to help and make a real difference to peoples lives?
  • Are you confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way?

If your answer isYESt o the questions above, then working forHUCas a 111 Health Advisor (Call Handler) could be the role for you!

Who are we?

HUC provides accessible and high quality Integrated Urgent Care services to nearly 3 million patients across a range of counties, including Hertfordshire, Cambridgeshire, Peterborough, Bedfordshire and West Essex. When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service.

Job role:

As a Health Advisor (Call Handler) you will answer telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs. You will be paid to complete a NHS 111 Pathways training course to ensure you are fully equipped to help the patients living in Hertfordshire.

Skills we are looking for:
  • Excellent communication skills
  • Competent with IT
  • A passion for providing fantastic customer service
  • The ability to follow processes and procedures
  • Excellent communication and data entry skills (listening, written and verbally)
  • Strong work ethic, reliable and punctual


We have various rotas available with days, evening and weekend shifts, the shifts range between 4 & 8 hours with the option to pick up a variety of overtime shifts. As we are an out of hours services all of our rotas do require you to work some hours during weekends.

  • We offer excellent training, career development opportunities
  • Generous NHS pension
  • 20 Days pro rata annual leave
  • Free on-site parking
  • You will also have Perkbox staff benefit scheme

Due to the high number of applications we receive you will only be contacted If your application has been successful. If you do not hear from us then unfortunately your application has not been successful on this occasion.

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