Full Job Description
We are looking for a German speaking 1st Line support Technician to
work for a reputable client based in reading. As a 1st Line Technical
Support Specialist, you'll be the first point of contact for users
across the UK and Germany needing help with laptops, tablets, and
essential diagnostic tools. Whether it's resolving software glitches
or coordinating equipment repairs, you'll be the calm, knowledgeable
voice that guides them through.
Responsibilities
- Delivering top-tier customer service every step
of the way
- Provide remote technical support (in German &
English) for hardware/software issues
- Troubleshoot problems
and follow decision trees to pinpoint the root cause
- Escalating unresolved issues to suppliers or Tier 2 teams as
needed
- Arrange delivery and collection of loan equipment and
warranty items
- Liaise between dealers and suppliers to ensure
seamless resolution
- Follow up on service calls and ensure
SLAs are met
- Collaborate with colleagues to share knowledge
and solve problems together
- Communicate clearly and regularly
with internal teams and external partners
Experience:
- Experience in a
Tier 2 support or similar technical helpdesk environment
- Confident in problem solving and fault diagnosis using
structured approaches
- Experience handling general networking
issues
- Previous call centre or customer facing support
experience
- Strong communication skills-both spoken and
written-in German and English
- Skilled in
Microsoft Office, general PC usage, and CRM systems
- Positive,
team-oriented, and customer-obsessed mindset
Desirable:
- Degree-qualified (IT,
Engineering, or similar)
- Advanced knowledge of Excel and Word
Key Competencies You'll Bring
- Problem Solving & Process Thinking
- Customer Focus
& Integrity
- Planning, Prioritising & Organising
- Personal Learning & Growth Mindset
- Time Management &
Task Ownership
- Functional/Technical Acumen
- Collaborative Teamwork
At Gleeson Recruitment
Group, we embrace inclusivity and welcome applicants of all
backgrounds, experiences, and abilities. We are proud to be a
disability confident employer.
By applying you will be
registered as a candidate with Gleeson Recruitment Limited. Our
Privacy Policy is available on our website and explains how we will
use your data.