Cloud Engineer
Location:
Southampton
Job type: Full time, permanent
Telent's Network Services division are now looking for a Cloud
Engineer to join our successful Engineering team who based out of
Southampton. This is a fantastic opportunity to join a talented and
experienced team of Cloud, Network and Security specialists, who will
support your growth and development as a Cloud Engineer, gaining
exposure to a lot of challenging projects.
The Cloud Engineer
will build and enhance the engineering and technical relationship with
both internal and external customers. The Cloud Engineer will provide
a pro-active service in all aspects of enhanced service delivery and
provides a bridge between the engineering team and Service Delivery,
Projects and Service Desk within Telent to ensure a high level of
customer satisfaction is at the forefront of all commitments.
Our Technology Teams at Telent are committed and enterprising
as we thrive on bringing the digital revolution to homes,
infrastructure, and businesses across the country. Be prepared to jump
right in when you join - to innovate and develop networks and systems
for millions. The work is complex, but the reward is great - our work
makes an impact! Help build and keep the nation's critical
infrastructure connected and protected 24/7.
Cloud
Engineer - What you'll do:
Deliverables include:
- To train internal engineering staff and customers on
products and solutions.
- To assist with Professional Services
and Sales opportunities within Network Services.
- To maintain
awareness of all customers incidents and report where necessary on
nominated accounts.
- To add value by highlighting trends,
security threats or technical bulletins which may impacts customers.
- To be responsible and accountable for all documentation and
technical information relating to customer platforms and Telent Cloud
Services (TCS).
- To adhere to internal and external processes
about task allocation, completion, reporting and change. This includes
updating all parties and associated documentation.
- To assist
with Proof of Concept (PoC) scenarios, Type Approval activities and
pre/post-change lab testing in both customer facing and Telent lab
spaces.
- To help in the creation of TA, POC, RFC, WI and
Statement of Works (SoW) documentation.
- Perform comprehensive
peer review of engineering technical documentation.
- Assist
and/or lead in the pre-staging of equipment to be installed on
customer sites as part of projects or installs.
- To attend, as
required, the following customer facing meetings; support reviews,
project roadmap, monthly service reviews and weekly incident reviews.
- Ensure time sheets are accurate and submitted weekly against
the correct booking codes which have been approved via the Resourcing
Team.
- Certifications or training to be linked to business
objectives and aligned with job role.
- Overtime and expenses
are completed and submitted accurately and timely.
- Adhering
to GDPR policy around sensitive data held on devices or central
shares.
- Handling and protection of Telent information and
reporting of security incidents as defined in the Information Security
Policy and the HR Information Security Policy.
Cloud Engineer - Who you are:
The
successful Cloud Engineer will naturally have an intrigue on Cloud
technologies, which include a small amount of Azure cloud knowledge,
exposure to Linux, MS SCCM and MS Exchange - we will help you develop
these skills as a Cloud Engineer! You will also naturally have a
strong work ethic and possess a can-do attitude, and with this,
possess experience of working in a medium sized to large sized support
environment (IT Managed Service). Lastly, we are also looking for
On-premise Cloud Services experience.
Cloud Engineer -
Key requirements:
- VCP 6.x-DCV (Desirable, not
essential)
- MCSA: Microsoft Windows Server 2016 or above
- Linux: LPIC-2 (Desirable, not essential)
- Networking
Concepts knowledge
- Microsoft SQL Server 2016 or above,
specifically clustering and availability groups
- Azure MFA and
Identity Services
- Microsoft System Configuration Manager
- Microsoft Exchange Server 2016 and above
- VMware
vCloud Director knowledge
- Able to technically lead from the
front
- Excellent work ethic and a strong sense of pride and
ownership
- Remaining hands-on with relevant technology
- Builds trust and a collaborative working relationship with
stakeholders across the organisation and colleagues within the
engineering team
- Strives for continuous improvement, delivers
and supports new processes and directions
- Excellent customer
facing / presenting skills
- Demonstration of a positive and
supportive attitude
- Excellent verbal and written
communications
- Technically minded who has a passion for
problem-solving
- Ability to work independently or as an
integral part of a team.
Telent - What we offer:
A career at Telent can span sectors, roles, technologies,
and customers giving you the opportunity to develop, learn new skills
and make an impact. We are growing and we rely on our committed Team
to deliver.
We nurture the talent that makes this happen, by our
on-going commitment to creating an inclusive culture that respects and
values difference, that celebrates diverse ideas. We want everyone to
feel they can be themselves and to thrive at work.
The
additional benefits with this role:
- 26 days
annual leave, and public holidays, plus the option to buy or sell five
days each year
- Company matched pension scheme
- A
range of family friendly policies
- Occupational health support
and wellbeing Portal
- Discounts on Cinema, Restaurants and
Shopping with Telent Reward scheme
- Continuous development and
support in the role
- Other benefits will be discussed at offer
stage
We are guided by our values and
behaviours:
- Be Inclusive
- Take
Responsibility
- Collaborate
- Be Customer-focussed
Brilliance brought together.