Help Desk Support

Full Job Description

For further inquiries regarding the following opportunity, please contact our Talent Specialist
Infant at 224 507 1261

 

Title: Help Desk Support
Location: St. Paul, MN
Duration: 2 Months


 

Description:
 


Exempt/Non Exempt: Non Exempt

 

Role Purpose & Key Responsibilities:
Seeking a Helpdesk Support professional to assist IT personnel with technical support and possess a fundamental understanding of cybersecurity concepts and practices. The role involves providing technical assistance, handling support tickets, and offering on-call support to teams. Proficiency in MS Office and Windows OS is essential.

 

Skills:

Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently.

Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs.

Excellent customer service, interpersonal, organizational and communication skills; Ability to work in a fast paced changing environment; Understanding of Windows based applications; familiarity with relevant operating systems, the Lotus and Microsoft Suite of products, the Internet and networking; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; ability to learn new processes and procedures.

 

Duties:

Primary function is to answer calls arriving at the Support Center and to accurately identify, prioritize and log the service requests within the established standards.

Diagnose problems by asking accurate, concise questions in a professional and timely manner.

Accurately prioritize, categorize and log calls, reset network passwords, resolve print queue problems, manage crisis escalation and transfer calls to other support group as appropriate, assist in projects as needed.

 

Key Skills Required:
•   Proficiency in MS Office (Word, Excel, etc.)
•    Troubleshooting Windows OS issues
•    Basic knowledge of cybersecurity principles

 


Education:

Associate degree in Computer Science or a related discipline, and at least one, typically three years experience in IT or an equivalent combination of education and work experience.

 



Years Experience: 3-4

 

Interview Process: 1st would be a Phone interview, 2nd would be an in-person interview
 

Hours of Operation: 8 am – 4 pm