Project Management Lead

Full Job Description

We’re Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.

Littlepay’s platform provides the API’s that enable the integration of hardware, software and payments, often from different vendors, into a modular transit ticketing solution for cities around the world.

Our Littlepay values:

• Trust and be trustworthy
• Embrace challenge
• Solve problems, together
• Deliver with speed and agility
• Be candid and kind

We're looking for a Project Management Lead to lead and deliver high-quality API-based solutions to customers and partners, and to contribute to the company's overall success by helping to achieve its growth, revenue, and customer success goals.

Reporting to the Global Head of Operations, the Project Management Lead will:

• Assist in setting the strategic direction for the project management team and aligning it with the company's overall goals
• Oversee the execution of projects and provide guidance and support to project managers, including;
• Managing resources and budgets
• Communicating with stakeholders and keeping them updated on project progress
• Identifying and mitigating risks
• Resolving issues and conflicts
• Tracking and improving metrics
• Work with colleagues on our Engineering and Product teams to ensure consistently high-quality project delivery
• Develop and implement strategies to uplift existing project management processes and improve the company's ability to deliver API-based solutions successfully
• Lead a team of project managers, providing mentorship and coaching, and helping them to develop their skills and knowledge
• Foster a culture of collaboration, innovation, and continuous improvement within the project management team, with a specific focus on API-based solution delivery

Requirements

You must demonstrate the following:

• 5+ years of experience in collaborative, complex, multi-partner system integration projects, in the credit credit payments space, delivered to enterprise or government clients
• Experience leading and managing complex delivery projects using a variety of project management methodologies, including Agile and Waterfall
• Experience in establishing effective project governance and stakeholder communications
• Solid understanding of API-based integrations and related documentation
• Strong communication and relationship-building skills
• Experience leading a small team in the project management space

Other favourable experiences:

• Experience working with cloud computing platforms and SaaS solutions to deliver API-based solutions
• Experience in the mobility-as-a-service space or with automated fare collection
• An understanding of the credit card payment processing industry, including the different types of processors, fees, and compliance requirements
• Experience implementing process improvement methodologies
• A Bachelor's degree in computer science, engineering, or a related field (preferred but not required)
• A project management certification, such as PMP or PRINCE2

Our recruitment process

If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll meet with a second set of Littlepay folks, and be invited to participate in the final stage before being presented with an offer.

If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

Benefits

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You’ll have access to:

• A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
• Paid professional development (including conferences, courses, learning subscriptions, etc.)
• Harrison Assessments - our talent management provider that facilitates continuous professional development
• A variety of flexible leave options (including annual, personal, volunteer, parental, grandparental, gender affirmation, and more)
• A company-wide paid day off
• Flexible (hybrid) working conditions
• Health insurance via our provider Vitality
• UK pension additional contribution split
• Wellbeing support- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
• Our generous employee referral program
• Mid-year, quarterly, and end-of-year corporate and team events and workshops
• A work from home remote set up allowance
• Short-term remote working arrangements
• International travel opportunities (dependent on role)

You'll be part of an inclusive and diverse team who celebrates the differences and unique gifts we each bring to work, and be able to take up the numerous other benefits that working at Littlepay affords you, including having access to the eclectic and vibrant culture that Shoreditch is known for.

If this opportunity interests you, hit apply! We look forward to learning about you.

Littlepay are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.