Software Development Engineer, Amazon Customer Service

Description
Do you thrive on solving complex problems with simple solutions? Would you like to drive innovation for Amazon's Customer Service global customers influenced by Gen AI solutions?
Join Amazon Customer Service technology organization as a Software Development Engineer on our horizontal systems services engineering team.
We develop and maintain search and retrieval capabilities across Global Content Store (GCS) and other diverse set of contents. Our investments optimize content discoverability, implement advanced search algorithms, and ensure accurate query results. We support content indexing, content chunking, taxonomy management, and multilingual search functionalities. We enable seamless access to support content for both customer self-service and associate systems serving billions of monthly requests globally. If you're passionate about developing innovative solutions, designing highly distributed systems that scale and build for the future, this is the opportunity for you. You'll tackle algorithmically complex challenges, working on front-end and back-end services that seamlessly scale to meet customer needs. Excitingly, you'll have the chance to work on Large Language Models (LLMs) and generative AI initiatives that are reshaping the call center realm.
Key job responsibilities
Solve complex problems by applying appropriate technologies and best practices.
Collaborate with the team to invent, design, and build stable, high-performing, and scalable software solutions.
Make judicious trade-offs, reuse existing components where feasible, and carefully manage dependencies.
Provide technical guidance, advise on the team's direction, and offer feedback on designs.
Create prototypes to assist in decision-making processes.
Foster cross-team collaboration by working closely with partner teams across the organization.
A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!
Benefits summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
We at ACS strive to make customer services experiences effortless for our global customer base. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers to support Amazon products and services that they purchase. We achieve this by setting the knowledge strategy for all verticals like Retail, Digital, Shipping and Delivery Service, Amazon Business etc. and accelerating the delivery of seamless support experiences across Amazon's diverse set of products.
Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.
If you are interested in this role, please do not contact the hiring manager directly, but instead request an informational chat with the HM by clicking on the "request informational" button. Your current manager and HRBP will not be notified.
Basic Qualifications
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.