Account Manager - Debenhams, Lakeside Shopping Centre, Thurrock - P/T - 4 days p/wk
We are currently recruiting for an Account Manager, representing Puig UK Ltd and their brands.
This is an exciting opportunity for someone with a passion for luxury fragrance brands, who wants to grow their career with a third generation family business.
Job ManagerReporting to:Regional Retail Sales Manage Specific, Location TBC
The Account Manager is an ambassador and representative of Puig that forms the connection between our Brands and our Customers. You will oversee a portfolio of clients, develop new business from existing clients and actively seek new sales opportunities. To be successful in this role you will deliver a unique experience every time to our customers, anticipating their needs and exceeding their expectations. As a Puig Account Manager, you will increase the brand awareness and build customers loyalty, by adopting an omnichannel approach and still maintaining the standards and expectations of the store group retailer you will be working in. You are passionate about your own development and those you work with and you are dedicated to promoting Puig brands and delivering sales targets.
One of your key focus is to develop relationships with cross-functional internal teams and key stakeholders of your business, not limited to the VM Team, HR Team, Education Team, Brand Managers and Key Account Managers, with the ultimate aim of improving the customer experience. Each Store group has its own individual and unique Service Standards that you will be expected to deliver every time and you will achieve this by working closely with the Store Manager, Department Manager and the Competitors within your marketplace.
Main Functions and Responsibilities
Ensure the highest standards of customer service are maintained at all times and in line with our Mystery Shopper programme. This will be achieved by following Puig and Retailer Service Standards.Has a strong Retail knowledge and understanding of the customer profile and demographics of the retailer Store Group you are working in.Flexible approach to working multiple different schedules within the needs of the Store Group. This includes, early shifts, afternoon shifts, late shifts and weekend schedules. The role requires great flexibility and a positive mindset to allow for short notice change of working schedules and therefore flexibility to quickly adapt to a new working schedule is very important.Ability to quickly adapt to working with different promotions, product launches or activity unique to that Store Group.Flexibility to adapt to working with the Store Team and on your own, therefore you must be self-sufficient and motivated to work alone and be able to prioritise your workload.Foster open and constructive communication with your team.Engage with customers in line with Puig and Store Group protocols to deliver a unique Customer experience, leveraging product knowledge and expertise to deliver Brand and Product loyalty and in turn deliver sales targets. Achieve all KPI’s in line with Company targets. Develop and Build a loyal customer base through strong clientelling techniques.Maintain the shop floor merchandising and housekeeping standards in line with current VM guidelines. Support the Store Line Manager with stock management and replenishment, not limited to all reasonable Management requests.Attend regular development sessions and use this knowledge to drive customer engagement and brand and product knowledge.Support the Line Manager in coaching temporary / agency staff.All documentation and reports must be submitted within the required time frames and to the Company / Store group Standards.Always be a role model of Puig and Store group grooming and appearance standards. Adhere to all Puig and in-store policies, procedures and Store Group standards.Demonstrate the “Love to see” indicators of the eight BA Qualities (description below) and as outlined in the Brand Ambassador Qualities booklet.
Key Requirements of the Role
Demonstrate proactive attitude
This means getting things done and finding solutions before problems arise. This is ensuring your working practices are efficient, flexible and in line with Puig and the store needs. This is taking pride in doing a great job by pursuing excellence and exceeding expectations, through continuous self-development. This is showing a sense of belonging to Puig and playing your part in achieving the success of the company.
Deliver great sales results and a unique customer experience
This means using Puig selling techniques to maximize sales at all times. This is about listening to and understanding customer needs in order to provide the unique service to meet those needs. It’s forming a connection with customers to create loyalty and a memorable experience.
This means ensuring there is sufficient stock for the needs of the business, visual merchandising guidelines are followed at all times and POS elements are up to date. It’s having good awareness of competitors’ products and marketing activities.
Product knowledge expert
This means having up to date knowledge of all Puig brands and in-depth knowledge of Puig brands in their store. It’s having good awareness of competitor brands.
This means using effective communication techniques by adapting your communication style to suit the person in order to establish a rapport of trust and integrity. It’s having the ability to ensure full understanding of what is being communicated.
Embrace team spirit
This means working together with others as opposed to doing things individually. It involves the desire to contribute to the team and to foster a spirit of collaboration with fellow team members (e.g. store contacts, Puig colleagues). This means using good communication techniques to ensure good information flow and visibility with all relevant colleagues.
Embody Puig values
This refers to the ability and willingness to align their own interests and needs with the objectives and priorities of the organisation, acting with honesty, integrity and in a way which is consistent with the culture, values (see definitions below) and vision of the Company. This means maintaining Puig high standards of care at all times and abiding by the Puig Ethical code.
Skilled at core operations
This means having numerical skills to understand sales figures and analyse them, core literacy skills to ensure effective written and oral communication. This is having the ability to use required IT tools and store equipment effectively as well as following the store and Puig policies and procedures.
Previous experience in a Sales Consultant / Advisory role.
Ideally, previous experience within the Fragrance, Beauty, Fashion, Luxury Goods or FMCG industry
Fluent written and spoken English skills required.
Other languages desirable.
Various educational backgrounds considered.
Specific knowledge required
Working Knowledge of IT tools and store systems, (not limited to);
OutlookExcel & numerical skillsG-SuiteWorkplaceWork Chatknowledge of various Store group Apps, e.g. workforce planning tools.Working knowledge of Store group till systems is an advantage but not a requirement.
Social Media, excellent working knowledge and use of; (not limited to)
Has genuine passion and understanding of the Fragrance and Make Up industry.Actively follows brands, trends and influencers on social media. Wants to know what is happening in the industry and keeps up to date with the latest news.
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