Application Support (Contract)

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CLIENT – Application Support (Contract) This Application Support (Contract) role could be an immediate start for the right engineer. My client requires an experienced Application Support (Contract) Analyst to come on-board for a 9m contract (PAYE or LTD Company option available). The Application Support (Contract) will be responsible for managing software issues and escalating software issue resolution for my client’s global managed services clients. RESPONSIBILITIES Daily monitoring and alert responses; correctly diagnosis, prioritise and independently address issues in a timely manner; documentation, Incident and Service tickets Following a Change Request from creation to completion, providing review, detail validation and execution of all tasks Tuning & upgrading the application stack to improve stability and uptime Root cause analysis on recurring issues; handover testing & root cause analysis Perform trend analysis and suggest improvements Log analysis and error resolution Tuning of platform monitoring Timely completion and maintenance of runbooks, and operational and other solution documentation. THE IDEAL PERSON Minimum 3-5 years of experience in a support or systems administration role Experience with virtual environments and Web-based applications Experience implementing and supporting highly available and redundant Application environments is beneficial Technical certifications and Bachelor’s Degree in technical disciplines are desired Familiarity with day-to-day use of monitoring/alerting systems Problem-solving and troubleshooting skills including ability to perform root cause analysis for preventative analysis REMUNERATION £250- £300 a day 9m month contract First time contractors welcome About Me: I have been recruiting in the Belfast IT market for the past 4 years. I have helped first time contractors become career contractors, whilst ensuring the best, most secure and innovative contracts are also available to those experienced contractors looking for their next challenge. At VANRATH we partner with you, providing up to date information on credible companies and roles that best match your skill-set or aspirations. Please see below for some of my recent testimonials available on Google: “Orla is one of the best contract recruiters I have worked with; she is professional, considerate and trustworthy and I would highly recommend her to any contractor. “ “Since I started my career in software engineering VANRATH have continuously provided me with great opportunities within the industry…They are extremely reliable when it comes to payments (for contractors) and act as a safety buffer around client invoicing. Orla Fitzsimons has been my go-to contact for all new opportunities and queries around current client engagements. She has been extremely professional and helpful, and I would highly recommend contacting her if you’re interested in the contracting market.”

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