Business Insights Customer Success Executive
Rentokil Initial is an international business services company employing over 40,000 colleagues across more than 80 countries. Our mission is to protect people and enhance lives, for example by controlling pests to ensure safer foods and medicines, improving hygiene in schools and enhancing interior office and retail spaces with plants and scenting. We are global leaders and experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. At Rentokil Initial, our ambition is to become a world-class employer of choice. We believe that by doing what's right for our colleagues we will in turn deliver a brilliant service for our customers and ultimately create shareholder value. This is at the heart of our RIGHT WAY plan. Creating a diverse and gender balanced workforce is part of putting this plan into action. We value diversity and inclusion and Rentokil Initial is committed to treating all colleagues with fairness, dignity and respect. As a responsible business we have mitigated 100% of our carbon footprint through the work of climate change charity Cool Earth.The Rentokil Initial family of businesses: Rentokil Pest Control is the world's leading commercial pest control company, operating in 80 countries and ranked in the top 3 in 65 of those countries. We also have specialist businesses such as Initial Hygiene, Initial Workwear, Ambius, Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. Working within our functions departments, you would be supporting all of our business globally.RequirementsYour day to day responsibilities will include: The purpose of this role is to drive reporting innovation (creation, deployment and adoption) for our customers and Sales teams across Rentokil Initial by utilising your key relationships. The principle responsibilities are to utilize your key relationships to understand what is required by the business and our customers in terms of sales and service performance reporting. After demonstrating the ROI, work in conjunction with the Data Platform team to prioritise the report creation from POC to a fully automated productionised solution using agile development methodology. Then using adoption statistics, promote the use of the various reports which are available with the objective of increasing awareness by providing support materials which drive sales performance or revenue opportunities. ExperienceEssential At least 2 years in a customer facing role (Account Management / Sales), ideally for an enterprise software, service or Software as a Service (SaaS) company. Proven ability to effectively communicate with internal and external working relationships. MUST be able to thrive in a complex matrix environment. Experience in a Customer Successor role. Preferred Experience in Account and project management skills - implementing solutions into a business. Basic understanding of BiqQuery, data structures, connected sheets and data validation processes and techniques. Service Industry experience. Proven experience in a Sales environment. Benefits Competitive salary Rentokil Initial Reward Scheme 23 days' holiday, plus 8 bank holidays Employee Assistance Programme Death-in-Service Benefit Free parking Equal OpportunitiesRentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. Every colleague is required to support the company to meet its dedication to provide equal opportunities in employment and avoid unlawful discrimination. Rentokil Initial considers that all colleagues have a duty not to discriminate against any of their colleagues on any unlawful grounds.
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