Business Support Assistant

  • Salary: £30,000 - Annum
  • Category: Administration and Secretarial
  • Location: Greater London
  • Date: 1 month ago
This job offer is no longer available. See below for similar jobs:

Business Support Assistant
Salary £30,000 pa
Permanent contract
Excellent benefits
Based in Hounslow (near Heathrow Airport)
Hours: Monday to Friday, 08:00 - 17:00 (40 hours per week, with 1 hour unpaid break)

Main Duties

Supporting the Heathrow Ops Director and the management team with all administrative and operational tasks.

Prioritise and plan workload to ensure objectives are met.

Principle Accountability:

Using own initiative to perform administrative tasks for the LHR Ops Director
Develop, implement, and review a series of systems and reports to ensure that all operational matters are raised with the necessary party and matters are resolved.
Accumulate, comprehend and be fully aware of all operational information to quickly and effectively make appropriate decisions to achieve the operational objectives of the department, without reference if appropriate.
Provide and co-ordinate accurate and detailed information to UK Ops Management team and the network regarding operational procedures to ensure requirements are met.
Prepare, format and issue data, timetables, meeting agendas and minutes to all relevant internal and external clients to ensure that the most accurate information is provided.
Provide full support, direction and focus to the team of people managing the Operations department at the UK Southern Airports. This includes assisting in, setting up and updating the schedules for appraisals, half-yearly reviews, objective setting and generating 'Personal Development Plans' through use of the DHL competency framework.
Support the Ops Management team with the team-training program to ensure that the Ops Dept at LHR is fully multi-functional and flexible to meet all requirements including times of sickness and holiday.
Working closely with various departments to address all operational requirements
Regular review of ISO ensuring that all procedural changes are communicated and consistent with business policy.
Through regular communications and provision of available resource within the area, accumulate data and produce presentation material for the LHR Ops Manager to facilitate all operations meetings.
Investigate and resolve all incoming emails and telephone calls ensuring urgent matters receive prompt attention.
Create and maintain efficient filing and recording systems to provide accurate and accessible information.
Support all LHR HUB Operational contingency`s (ad hoc support - flexible approach to the type of incident required)
Attend Operational meetings
Looking after MyOptions for Management team - daily clock ins and holidays
Monitoring customer shipment enquiries
Raising PO and processing incoming invoices
Booking travel and hotels as required
Arranging catering for meetings and events
Assisting with any incoming operational enquiries
Organising internal staff events and conferences
Providing onsite support for customers visits, external visits such as filming, etc
Assisting with running CIS training courses
Supporting continuous improvement through First choice tools
Working closely with communications team to ensure accurate information is provided and cascaded to staff
Managing calendars, schedule ops meeting, producing agendas and meeting minutes
Assisting in preparation of Town hall presentations
Producing reports for ops management team

Knowledge, Skills and Experience

Experience within a transport and distribution environment necessary
Confidence working with both customers and suppliers essential
Customer Service experience useful
Relationship & people management ability, networking & creative problem solving.
Knowledge of ISO, IIP, THP, H&S and security useful
Excellent Microsoft Office knowledge especially Word, Excel and Powerpoint
Excellent communication skills
Professionalism and integrity are essential
Flexibility is preferable
Attention to detail
Ability to work under pressure
Driving License required

If you have worked within the transport & distribution arena and possess the relevant skills outlined above, please apply today to be considered for an immediate interview.


Business Support Manager * Business Support Manager * Business Support Manager * Business Support Officer * Business Support Officer * Business Support Officer * Business Support Assistant * Business Support Assistant * Business Support Assistant * Operational & Business Support * Operational & Business Support * Operational & Business Support

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