Consultancy Practice Lead - IT Infrastructure + Cloud

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Job Title: Practice Lead - IT Infrastructure + CloudLocation: UK - London, Portsmouth or Wokingham Permanent Up to £85K basic + 10% Bonus + Benefit client is a leading IT Services and Consulting business, dedicated to making the difficult feel easy for their customers. They specialise in Cloud solutions, IT transformation, IT project delivery and the complete IT life cycle management. They simplify every step and work with our customers to ensure our technology enables their business to succeed. The Practice Lead is recognised as a thought leader and mentor to the customer as well as the internal team. The PL is accountable for the high-quality delivery of Consulting Services to our customers and leads a designated Practice area within the World Wide Delivery team.Leveraging deep technical services experience as well as in-depth knowledge of market demands, the Practice Lead (PL), leads delivery to drive delivery excellence and support my client's ability to achieve revenue and margin targets and supports the definition of the consultancy's Services offerings and partners with sales. Respons Ensure customer service delivery adheres to documented agreements and Statement of Works. Able to manage client relationships and build consensus and trust in the delivery. Coach others on client agenda and customer ownership. - Provide subject matter expertise, with customer projects and technical mentoring within the delivery team, both as a leader and in an active consulting capacity. - Support the Line of Business project related financial goals. - Ensure team delivery responsibilities on billable engagements for my client are achieved with focus on quality, through ownership of the engagement. - Articulate the value of the services across the entire Delivery Portfolio to solve customer problems. - Consulting Craft: Demonstrate proficiency within areas of subject matter expertise, written/verbal communication, presentation, facilitation, interviewing, and delivery. Serve effectively in project governance/leadership roles on small, medium and large engagements. Guide others to achieve both individual and team-based goals. - Recognised internal expert within technical/functional areas; Develop new techniques, processes and standards; Track industry developments for new tools and techniques. - Identify efficiencies and anticipate/resolve potential problems within Line of Business and the customer. Design, perform and oversee key areas of analysis and technical decision-making. Guide overall technical/functional approach. - Provide leadership and support to Project Managers and project teams to ensure quality delivery and customer satisfaction. Serves as a role model for others to follow. Able to take and deliver against expectations of lead project roles. Leads/drives efforts to mentor or train others. Proactive monitoring & support for pipeline aligned to practice. Review, sign off and plan technical resources into the opportunity by required start date - Accountable for technical screening and interviewing across. Provide coaching across D&O technical community in screening/interviewing techniques. - Ensure the professional development of the technical resources assigned and the performance management within context of the project/engagement. - Operate as part of the Consulting leadership team to create and drive Practice Affinity Groups, to deliver best practice education, technology and service offering updates operating as SME for all business stakeholders - Stay abreast of emerging market trends, technologies, gather customer insight and work with CSD/SSD to drive new and/or update existing service offerings in collaboration with Sales & Service Strategy Director. - Ensure service offerings are standardised, deliverable and profitable within the construct of our go to market strategy. - Work with Sales/Pre-sales to understand Role qualification and transposing that information into Job specifications for the recruitment team. Support agency briefings to ensure roles are understood. - Accountable for the continual review and development of the Practice Definition, inline with my clients business needs. Quali Spec Proven delivery skills. - Understanding of Technical Design Authority. - Ownership of engagement (leading the team). - Strong understanding of markets, opportunities and competitors, as well as business issues and challenges. - Strong written and verbal communication skills - ability to deliver effective and persuasive presentations to my clients customers and employees. - Excellent consulting and interpersonal skills; proven ability to influence and gain consensus. - Structured problem solving and analytical skills. - Collaborative working style encompassing all delivery disciplines. - Able to lead real and virtual teams to reach one common end goal. - Able to provide mentoring across the delivery team. General Skills & E Experienced professional services/technical consultant to support pre-sales engagement calls with customers and to deliver engagements sold. - Proven experience as a successful technical infrastructure consultant with customer relationship management, technical pre-/post-sales experience, - Proven experience of people management across a dispersed team. - Detailed knowledge of the infrastructure industry and associated emerging trends. - Knowledge of the different services and offerings my client provides. - Demonstrated technical design and implementation of infrastructure solutions. - Demonstrated problem-solving skills. - Project facilitation ensuring delivery of services set up in line with customer's needs. - Demonstrable ability to work as a consultant to CIO/IT Director level. - Manage workshop environments, taking ownership and leading all aspects of workshop facilitation. - Interface with Project Managers within the in-house team and the client's IT staff to ensure effective delivery of services. - Demonstrable ability to provide robust and clear feedback to both internal and external stakeholdersTechnical Expertise, Qualifications and Accreditations: Educated to degree level, or equivalent 15yrs+ experience within a consulting organisation 5yrs+ people management experience Broad knowledge across data centre and workspace Deep knowledge across VMware, Microsoft and data centre technologies such as Networking, storage etc. At least 4 relevant Vendor Certifications

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