Customer Service Coordinator
Are you looking for a career that matters? We believe every person deserves a chance for a healthy life, free from illness and full of possibility. We see a world full of healing, with viable care options available to those with limited choices today. We envision new ways of providing physicians, pharmacists and nurses with technologies that not only treat chronic diseases, but also work to prevent them. We're looking for team members who are motivated to learn, grow and innovate, while making a meaningful difference for millions of people around the world. Learn more about how Baxter is At the Intersection of Saving and Sustaining Lives. Summary We are currently looking for a Customer Service Coordinator to work from our Baxter Cheadle site. This role will involve order entry and some dispensing of prescriptions for specialist therapies for patients at home. Additional duties will involve patient stock takes and general admin including prescription management and invoicing. Working hours are 9:00am to 5:30pm., Monday to Friday. Essential Duties and Responsibilities Inbound and outbound calls Prescription receipt Small volume and large volume product order entry on the PMR Prescription management/tracking of faxes Patient stock take Homecare delivery planning/phoning - advising of delivery/timeslots/ clinical waste collection Prescription checklist management (co-ordinator sections only) Liaison with Nursing team Prescription receipt, accurate and timely entry on PMR (entry on PMR and order creation within 30 minutes) Accurate dispensing - this will include timely reporting of near misses and dispensing errors (immediate reporting of dispensing errors to RP or operations manager) Maintain patient confidentiality at all times Patient stock take for any treatment Administrative tasks including archiving and invoicing Adhered to standard operating procedures and follow instructions from the RP, duty pharmacist or operations manager Education & Experience The person should have completed or be seeking to complete an approved dispensary assistants' course NVQ2 or 3. (Full training will be provided) Good knowledge of Microsoft Office programs, mainly Excel, Outlook and Word Experience of working in a pharmacy would benefit the candidate, but not mandatory Office skills are essential #IND-UKOPS Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to and let us know the nature of your request along with your contact information.
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