Customer Service Representative - German

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Customer Service Representative

German Language

Do you have European Language skills? Coupled with first-class customer service experience?

An exciting opportunity for a Customer Service Representative with European Language skills, ideally German. As a Customer Service Advisor, you will provide a high level of service to new and existing customers via the telephone, email and web chats.

Office Based - Commutable from - Cardiff, Newport, Cwmbran, Caerphilly, Pontypridd, Merthyr Tydfil, Barry, Pontypool

£19-22k + Excellent working hours (Monday to Thursday 8am - 5pm and Friday 8am - 3.30pm)

The Candidate

  • Previous customer service / sales office / sales administration experience.
  • An additional European language is required, ideally German but would consider other European languages such as Italian, Spanish
  • Graduates are also encouraged to apply, particularly those with a degree related to Business.
  • A confident telephone manner with the ability to build strong customer relationships.
  • A competent user of Microsoft packages, in particular Excel.

The Role

  • Become the primary point of contact, responding quickly to customer queries by email and telephone.
  • Support customers via a Web Chat facility and guide customers through website.
  • Work with other departments on product and pricing information to provide accurate quotations.
  • Process orders received via website, email and telephone including scheduling of freight.
  • Manage and maintain account information ensuring this is available to all customer service representatives and sales managers.
  • Develop strong relationships with customers.
  • Provide technical product support.

This is an excellent opportunity for an experience customer service professional with German or other European language skills to join a fast-paced, successful automotive supplier.

To apply for the Customer Service Representative - European Language job please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Kayleigh directly for a further chat on the job.

JOB REF 3349KB Customer Service Representative - German / European Languages

Glen Callum Associates are a leading automotive and industrial recruitment agency for sales, operational and marketing positions.

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