Customer Support Lead


DESCRIPTION Job DescriptionAt Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.Amazon Freight Operations Overview.Amazon Freight Operations (AF Ops) is the Pan- European central control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.Customer Support lead OverviewAmazon Freight Operations is looking to hire a motivated, highly committed, and customer-obsessed Shipper support Lead.The Customer support lead is a people leader in a fast paced, dynamic and customer obsessed business. He/she is able to engage, direct and support a team of shipper support specialists whose role it is to safely and efficiently transport customer shipments across the UK and Europe. The Shipper support lead is responsible for customer outcomes delivered via a virtual contact center environment.A Shipper support lead is an experienced people leader who understands customer experience and operational management and can combine both into a world class customer offering.The candidate should be customer obsessed! We are looking for candidates with experience in leading people in a customer contact environment, with experience in both inbound and outbound communication channels.BASIC QUALIFICATIONS Bachelor's degree in a relevant discipline.+3 years' experience managing teams across different levels of expertise.PREFERRED QUALIFICATIONS Preferred Qualifications• Communication skills in other languages: German, French or Italian• Experience in using SQL and databases in a business environment• Experience identifying automation opportunities and managing change• +3 years' experience managing teams across different levels of expertise.

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