Cusual Home Delivery Driver

  • Company: COOK
  • Salary:
  • Category: Logistics and Warehousing
  • Location: England Cranleigh
  • Date: 3 weeks ago
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Cusual Home Delivery Driver Cranleigh Part-Time PURPOSE:  To ensure our food is delivered to our customers safely and in excellent condition, providing a remarkable customer facing service in compliance with all legal requirements Experience:  Minimum of two years driving the class of vehicle, ideally delivering in a multi drop food delivery environment, experience of working in a retail environment . Aged 25 and over. Skills:  Cat B Full Car/Van driving licence. Good communication skills.  ROLE DESCRIPTION REMARKABLE OPERATION Read and understand the Driver Handbook Be responsible for your load and that it is correct and safely stowed in the vehicle Be familiar with safe working practices in relation to your role including risk assessments for all relevant activities Ensure you are equipped with, and familiar in using relevant handling equipment Be familiar with the delivery schedule in terms of sequence and timings Plan your route to ensure efficient and timely delivery, taking care to avoid road obstructions, such as low bridges Communicate promptly with the office about any delays or problems en route Take responsibility for unloading packages to customers ensuring no damage to product, and following delivery procedures in terms of returns and signatures Ensure van reaches temperature before starting your journey and report any temperature issues that become apparent during your journey Maintain effective customer relations Physically capable of manually handling Have a flexible approach to working hours The customer is always more important than anything else you are doing. Period. Create a friendly shop with a fun buzz, giving every customer a warm welcome. Offer every customer a taster and use it as an opportunity to talk about our food. Ask open questions and provide expert information about our food, as appropriate.  Share information with the customer on new products, what goes with what, side dishes, serving suggestions, garnishes and so on. Keep yourself up to date with all our products, including how and where they are made. Understand what dishes suit which occasion – be an expert Use your knowledge to help customers plan menus or advise on catering for occasions. Talk to customers about upcoming offers, products and promotions Be a whizz on the till. Pack customers bags quickly and carefully. Give a gracious goodbye. Be thoughtful – help carry bags to car, entertain children, offer another basket. Do whatever you think appropriate to help the customer have a good experience. REMARKABLE BUSINESS Ensure the vehicle is kept in a good working condition, and all daily safety checks are completed, and any defects reported through the defect reporting system To ensure legal compliance with regard to Drivers’ Hours Regulations and Working Time Directive Comply with all relevant traffic regulations, including adhering to speed limits Be responsible for ensuring storage temperatures on the vehicle are within safe permitted range Ensure all paperwork is correctly completed and returned to the office at the end of each shift Drive in safe and responsible manner Put forward any suggestions or concerns relating to safety via your Supervisor, Manager or your Health and Safety representative REMARKABLE PEOPLE Work as a team with your colleagues whether drivers or from other departments Take care to look after your own safety and that of others Live the Cook Values, participating in a happy and productive environment Treat other departments as a customer, providing the best service we can deliver Perform any reasonable task as requested by your manager Look out for others and support your team and manager at all times Job Type: Part-time

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