Duty/Security Assistant

  • Company: Interserve
  • Salary:
  • Job Status: Full-Time
  • Location: Basingstoke
  • Reference: 4ff3b7480c27e8368d0613bb812492c440a14d33
  • Date: 5 days ago

Job PurposeAssist in the day to day management of operational standards in Festival PlaceEnsure excellent standards of customer care are met at all times whilst maintaining a safe, clean secure and well maintained environment and ensuring the scheme is a success for the owners, retailers and customersPlease note: A valid SIA License is required for this role. Responsibilities Assist the Duty Manager in ensuring the smooth and efficient day to day operation of Festival Place whilst providing excellent standards of customer service and care Ensure appearance and actions are professional whilst carrying out daily tasks and requirements Proactively champion customer service to all those working in and visiting Festival Place Patrol malls, car parks, toilets, lifts, service yard, back of house stairwells and external areas to ensure they are safe, clean, secure, well maintained and operating to appropriate standards and escalate issues as appropriate Work with other teams to ensure a clean and well maintained environment Highlight any health and safety issues to the Duty Manager and to those who may be in breach of requirements Manage unacceptable behaviour by working under the Festival Place principles: Be visible at all times to provide a deterrent Perform covert operations in conjunction with the Control Room and retailers under the direction of the Management team Disperse large groups Remove those that refuse to adhere to Festival Place rules and regulations using the minimum force required Attend to any incidents/accidents that occur under the direction and management of the Duty Manager and Duty Controller Assist customers and manage any queries/complaints and where possible dealing immediately with the problem to satisfy the customer or escalate to appropriate personnel where necessary Take an active role in all life support alarm testing and evacuation process by performing fire alarm tests with Retail Managers, preventing access to effected or test areas and manage safe customer, retailer and staff evacuation in case of emergency Assist in the operation of the car park, ensuring the machinery is operating to ensure maximum availability to the customer Ensure all operational policies and procedures are efficiently carried out and compliant Assist in the set up and dismantling of promotions and events Knowledge Skills & Experience Customer Services Be aware of event management and activities SIA Door Supervisor Licence required Additional information for internal applicantsPlease ensure that you discuss your application with your current line manager before formally applying. Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.Our ValuesAt Interserve, we support people and organisations to manage change - helping to create improved and better environments in places where people live and work.Our direction and behaviours are underpinned by a set of core has a voiceEveryone has a voice, so we listen and encourage openness. We value all views and opinions, we welcome discussion and we treat people as we, ourselves, would want to be treated - with respect and patience.Take pride in what you doWhatever the task in hand, everybody can and should take pride in a job well done - a job undertaken with care and done to the best of our abilities.Bring better to lifeWe are all about believing we can do better. Asking questions, thinking differently, seeking solutions and creating ideas to support our customers and adding value.Do the right thingDoing the right thing means not accepting 'that will do', and not walking by when you could make a positive difference. The right thing also means the safe thing and the sustainable thing.Benefits

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