Capita is looking for an EUC Engineer - This role is home based . Our EUC Engineers are responsible for being part of a project team, working with End User Computing (EUC) and related technologies. They will work either at home or at customers sites supporting the deployment of new EUC solutions. As a result, this role may require nationwide travel. As this role is part of the wider Infrastructure team, there is a clear career roadmap for progression into Infrastructure Engineering and Architecture positions within the wider team. There is opportunities to upskill in the newest cloud technologies and obtain industry certifications. Responsibilities: The main responsibilities are detailed below, although the post holder would also be expected to perform any other duties which might reasonably be required by the business. Build and configure laptops, PCs and mobile devices Install and configure Office 365 Provide user support to a wide range of customers either in person or working remotely Take ownership for technical delivery Assist Architects and Technical Specialists with technical design solutions Work closely with all departments to ensure project and service delivery meet customer expectations Work closely with Practice colleagues to assist in the continual development of the team Maintain up to date technical knowledge in the EUC space All employees are responsible for Abiding by Capita's security policy & procedures as set out in the Employee Handbook, and implementing security directives from relevant managers (for example Senior Managers, HR & IS Managers) from time to time Reporting all incidents and concerns, no matter how small the potential threat Delivery of technical solutions in line with design documents, customer requirements and expectations Building and maintaining relationships with customers Essential Knowledge and experience of: Build and deployment of laptops and desktop PCs Microsoft Windows 2010 Microsoft Office 365 Office 365 Licensing and administration. Microsoft System Centre Suite 2016 - Configuration Manager - Current Branch Operating System Deployments - Windows 10 Microsoft Intune Integration - MDM & PC Management Strong technical background Strong commitment to customer service What's in it for you? A competitive basic salary 23 days' holiday with the opportunity to buy extra leave Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita's offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time. We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
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