Head Of Operations

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My client is an established market leading manufacturer who have an exceptional reputation for innovation and quality. They are currently going through a period of growth and are looking for a talented and highly motivated Head of Operations to lead their diverse operations function.


* Responsible for operations activities across the business, from manufacturing to customer support

* Management of the production, purchasing, calibration, sales administration and technical support teams, working closely with department managers

* Introduce modern practices to streamline production

* Ensure consistent high quality and on time delivery

* Drive process improvements across the departments

* Identify and minimise areas of loss/waste for the business

* Deliver 5S programme across the function and work towards the introduction of lean manufacturing

* Work collaboratively with other departments (Engineering, Science and Sales) to ensure customer requirements are met

* Oversee customer support processes

* Organise and manage customer support to enhance customer satisfaction

* Work closely with the Managing Director to define and implement operations strategy

* Develop an annual operational plan to achieve goals agreed with the Executive team

* Monitor performance against KPIs and prepare board reports summarising progress

* Manage operational budgets

* Support the wider team to ensure they achieve their goals, by providing support, accountability and resources

* Develop strong relationships with customers; suppliers and employees of the business to ensure products are delivered and customer satisfaction is continuously met

The ideal candidate will be educated to degree level in operations, engineering or management (minimum 2.1 or higher) or have demonstrable experience in a similar role. Also required is extensive experience in operations within a manufacturing environment as well as familiarity with ERP systems and other business software. You will be skilled in performance/operation metrics and possess outstanding analytical and problem-solving abilities. This role requires a high level of commercial awareness and an understanding of financial management. You must possess excellent people management skills and be highly self-motivated

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