Head of Service Delivery & Development
JOB OVERVIEW Head of Service Delivery & Development who has experience of working with local government on campaigns and improvement of services, with excellent organisational, communication and highly effective public speaking, media and presentation skills. Working as the Head of Service Delivery & Development you will be an inspirational leader who is able to take forward Guide Dogs engagement in Wales within the context of a National UK wide organisation. You will ensure that the characteristics and needs of people of Wales are reflected in Guide Dogs services. As the Head of Service Delivery & Development, you will have experience of working with local government on campaigns and improvement of services, developing and delivering a range of people centred services to external customers, and introducing major new initiatives/services which affect organisational change. A proven track record of effective working within a matrix structure collaborating with UK functional leads to support the development of a high performing multi skilled / multidisciplinary team in Wales is also essential for this role. As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated by Guide Dogs and the thousands of people they help. DUTIES Your duties and responsibilities as the Head of Service Delivery & Development: Leadership To lead, inspire and motivate staff and volunteers to ensure delivery of services Remain visible and engaged across Wales, promoting Guide Dogs objectives throughout all relevant sectors Actively contribute to the regional Senior Leadership Team Actively manage delivery, quality, processes, and cost to help to continually improve services throughout the Region in line with the 5-year plan Work with peers across the UK and lead on a key service portfolio area Continuous improvement and data analysis Continually improve quality and delivery of services through analysis of stakeholder feedback and other appropriate data/information Accountable for ensuring Wales team delivers services to national standards and frameworks, paying special attention to performance measures Work with service development colleagues to embed, validate and improve best methods of service delivery and processes within the services and other supporting functions Planning Develop and deliver service operations plans, maximising resources and talent to enable effective service delivery in the Region Support the Regional Head to plan and execute cross regional service planning, ensuring all services remain stable and timely Financial Review expenditure of services, ensuring that services are delivered effectively and within budget to quality standards, delivery and cost metrics Lead on commissioning and contract development and management within Wales Lead on partnership funding opportunities across Wales and manage grant-funded projects e.g. Lottery Communication and Engagement Responsible for developing and maintaining strategic relationships across Health, Social Care, Education and the political arena Fulfil the role of Senior Manager for Wales internally and in relation to campaigns, policy and media spokesperson Support national initiatives that have a regional impact and relevance WORKING AT GUIDE DOGS Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives. We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs. IDEAL CANDIDATE REQUIREMENTS Management qualification or equivalent relevant experience GCSE’s in Maths and English minimum grade C or equivalent Proven track record in leading and performance managing a multi-skilled / multidisciplinary team of staff working with vulnerable adults and children and young people, to achieve results balancing local needs against national priorities Experience of developing and delivering a range of people centred services to external customers Experience of working in the third sector Experience of introducing major new initiatives/services which affect organisational change Working with local government on campaigns, improvement of services Proven experience of effective financial management Computer literate with a good knowledge of Microsoft Office packages Understanding of supporter recruitment and management An understanding of the Visually Impaired sector A solid understanding of the safeguarding competencies of the organisation Knowledge of legislation and regulation specific to Wales impacting service delivery Excellent organisational skills, working under pressure and to deadlines Able to lead on internal and external communications with highly effective public speaking, media and presentation skills Excellent interpersonal skills with the ability to inspire, motivate and collaborate with a range of stakeholders Commercial astuteness Experience of managing and working with Children and Young Peoples services The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.
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