Helpdesk Analyst / Service Desk Analyst / 1st line Support

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Helpdesk - 1st line - Technical Support - Service Desk A fantastic opportunity has arisen in Liverpool for a Helpdesk Analyst / Service Desk Analyst for a period of 12 months on a fixed term contract basis. You will provide mainly first line technical support to internal staff via the IT Service Desk, resolving reported incidents and services request ( usually straightforward technical issues) escalating to the appropriate IT resolver group (including third-party suppliers) when needed, ensuring all calls are logged and dealt within the agreed SLA's The successful candidate will be ideally ITIL qualified and will have previous experience operating in a helpdesk and excellent customer service skills. This is a superb opportunity to work for a fantastic company that truly cares for its people, offering a very impressive benefits package, professional development and a flexible working environment. For more information, please contact Maggie Cobos or apply online for immediate consideration.

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