Helpdesk Support Technician, 26K, Manufacturing, Cardiff

  • Salary:
  • Category: Information Technology
  • Location: Mid Glamorgan
  • Date: 2 weeks ago
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Helpdesk Support Technician (Trainee), paying up to £26k, is required by a successful manufacturing organisation based in Cardiff. The unique establishment is the perfect place to begin your IT career, expand your knowledge, and gain critical experience of a fast-paced environment. The Helpdesk Support Technician will support more than 300 end users locally and remotely. Day to day, the Helpdesk Support Technician will be logging all calls on the helpdesk system and responding to tickets logged within appropriate time frames and to agreed SLA's. There will be a real mixed bag of tasks, in the form of PC configuration, installation and maintenance, MDM and printer, VC and telephony support. The right candidate will have exceptional communication skills and be able to converse technical matters in a way that is accessible to all levels of staff via telephone, video call and email. They will quickly pick up an understanding of the company's bespoke business applications and be able to support and administer user accounts. Relevant experience and skills: Prior experience of supporting IT on a 1st line basis would be extremely beneficial, though recent experience gained as a student would also be of interest. Knowledge of Service Desk ticketing systems (Jira), MS Operating Systems, Citrix Client Server Technology and wired and wireless LAN administration Exceptional communication skills, willingness to learn and motivated to extend own knowledge within the IT sector A positive, upbeat and energetic attitude A demonstrable passion for technologyThis is a great trainee/graduate role where the right individual will be able to extend their knowledge of supporting IT issues within a unique and sought-after environment. This opportunity also comes with an attractive benefits package and a friendly team environment. Don't delay -send your CV now

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