IAG Adviser and Coordinator

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Job title: IAG Adviser and Outreach Coordinator

Location:  South London

Salary: £25-27k Dependent upon experience

Hours: Monday to Friday 9am-5pm with some flexibility

The successful candidate will target individuals from hard to reach communities and provide them with direction through a menu of services designed to assist them back into the labour market. Services include diagnostic assessment, action planning, and referral to training provision, employability skills, job search, job brokerage, interview techniques and aftercare.

It is essential that the Successful candidate has interpersonal skills, is technically adept, has high standards, an experienced organiser, To provide and coordinate support, advice, and guidance to potential young and adults participants, who are unemployed, redundant and economically inactive some of whom have complex needs.

Day to Day duties will include the following:

Responsible for the attraction, registration, and progression of Young People and Adults, to achieve sustained employment, training, continued education, course enrolment and completion or work experience outcomes. An Education and Employment Adviser will provide individualised Information Advice and Guidance (IAG) and use a variety of techniques including effective diagnosis, individual and group coaching, and mentoring, maximising on any specific funding or resources available to achieve these outcomes.

To understand the specific eligibility criteria of multiple projects

To prepare young people and unemployed adults in becoming EET (in Education, Employment or Training)

To inform potential clients of our menu of services and help them to feel confident accessing the service

To adequately assess the needs of the unemployed participants and liaise with relevant agencies for support

To support and assess a specific case load of unemployed adult to identify and address their needs which affect their life management, career aspirations, education, and employment

To assist the unemployed, seek and apply for work

To engage with a wide range of employers and training providers

To provide in and post work (or training) support and motivation

Work with JCP, attend meetings and visit as appropriate

To give excellent Advice and Guidance to participants creating bespoke participant journeys

To plan and coordinate appropriate interventions through a network of agencies to remove barriers to learning/employment whilst maintaining lead responsibility for referrals made

To set up and maintain relevant administration systems and procedures to support projects

Provide careers education and guidance to participants, helping them to develop their career plans, supporting participants to have high but realistic careers ideas and awareness of the local and national labour market

To follow-up and monitor participants with applying for jobs and other opportunities

As a person you will need the following qualities and experience:

Key Performance Indicator

Level 2-5 IAG qualification

98% Learner satisfaction and retention

95% Learner Progression into positive outcome

90% Employer satisfaction


Contribute to the attainment of the Organisation Vision and Values.

Comply with all organisation policies, practices and procedures.

Take responsibility for safeguarding and promoting the welfare of young, vulnerable people.

Take responsibility for own personal development and to participate in Continued Personal Development (CPD) and the organisation appraisal scheme.

Undertake such duties as may reasonably be considered commensurate with his/her grade and general level of responsibility at his/her initial or present place of work, or any other establishment for which the organisation provides services.

Workforce Office Appointments team fill hundreds of temporary, temp to perm and permanent vacancies throughout Worcestershire and South Birmingham every Year.

Operating from multiple registration centres across Redditch, Worcester and Kidderminster, our team offer a unique service tailored to match your exact needs and can assist you with the following job categories: Clerical / Administration, Call Centre, Customer Services, Sales & New business development, secretarial & PA, Accountancy & Finance, Professional and management!!

We are always searching for the best talent, so if you know anyone, why not recommend them to one of our professional team who will be more than happy to help.

Worcestershire's Leading Recruiter

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