Income Officer - Local Operations

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Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Income Officer - Local Operations Wood Green, London - Covering South & South West London, focusing on the Bromley, Croydon, Lambeth, Southwark & Wandsworth areas - remote working with extensive travel and some occasional attendance at a local office / hub as and when required £33,398 per annum (rising to £35,156 after 12 months service subject to satisfactory performance) 37.5 hours per week - Monday to Friday Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. We have an excellent opportunity for an Income Officer in our Local Operations team. In this exciting role, you will be responsible for providing a high quality income and debt recovery service to a designated area. Managing a caseload, you will utilise your customer service skills to make contact with customers in arrears to maximise income through negotiation and tenancy enforcement and where necessary, represent Sanctuary Housing at court hearings and other meetings. You will have the opportunity to make a real difference to income collection services and a chance to work and develop your career in an organisation that is a market leader in the provision of high quality housing services. The role of Income Officer - Local Operations will include: Ensuring accounts in arrears are effectively managed Engaging with customers by conducting visits to ensure barriers for rent payments are addressed through the provision of high quality advice and support to maximise income Developing, building and maintaining relationships with key stakeholders, residents, staff including housing and letting teams and a range of external organisations and agencies Meeting legislative and regulatory requirements for income management activities, attending court hearings and referring to policies and procedures where necessary Producing statistical information on performance against key performance indicators Extensive travel across your patch will often mean working remotely Skills and experience: Proven experience within a housing management, income and debt collection related environment Excellent interpersonal and customer service skills Proven knowledge of relevant regulations, legislation and good practice is essential Intermediate working knowledge of Microsoft Office (Excel, Word & PowerPoint) is essential Knowledge and experience of debt collection or benefits systems is desirable A strong ability to prioritise work load and able to work to deadlines Travel is a requirement of the role, therefore a full valid driving licence and access to a vehicle is essential Ready to join us? As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including: A pension scheme with employer contributions from Sanctuary At least 25 days paid holiday, rising to 30 days after 5 years service Life assurance Family friendly arrangements, including opportunities for flexible working Health and well-being plans A variety of online discounts and rewards from major retailers Tax efficient savings through our cycle to work scheme A wide range of learning and development opportunities To view the job profile, please click here Closing Date: 29 October 2020 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. For an insight into what it's like to work for us, take a look at #LifeatSanctuary on Twitter Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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