IT Apprentice - Luton

  • Salary:
  • Location: Luton
  • Date: 1 month ago
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Job Category: IT Job Location: Luton, Bedfordshire, United Kingdom Purpose of the Role: To assist the internal IT team with application support and system implementation adhering to Company policies & internal processes. To run in parallel with the apprenticeship scheme \"Infrastructure Technician\" with a focus on support for our cloud based and Microsoft 365 infrastructure. Key Responsibilities: Manage the incoming tickets on our Service Portal Level 1 and 2 support for some business applications Ensure that all administration tasks are completed accurately and efficiently Support administration activities involved within operational projects as required for the business Maintain accurate data relating to systems & operations across Carlisle Support Services Participating in user testing and gathering user feedback for business applications Becoming a subject matter expert for business systems and providing advice and guidance for non-technical end users Person specification: Passionate about IT and looking to begin a career in the profession Reliable and adaptable Logical and creative thinking skills Analytical and problem solving skills Ability to work independently and to take responsibility Can use own initiative A thorough and organised approach Ability to work with a range of internal and external people Ability to communicate effectively in a variety of situations Maintain productive, professional and secure working environment

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