IT Technician

Details:
Description:



IT Technician- Schools

 

Hours: 37 hours per week, requirement to travel between Sites

Post: IT Technician- School

Grade: (£20,000 - £25,000)

Clearance to be completed: Enhanced DBS check

Location: Based at Primary School (LE1) & and surrounding areas when required.

Our Vision:

Ekte are a specialist Education IT services and support company, delivering a completely new model of IT services. A 100% managed solution that encompasses a ‘server-less’ environment.

Our Ethos:

“Whether you are sat at home or in the office delivering a presentation, we believe it should be always on, always available and always effortless”

Prime objectives of the post:

To support the provision of high quality and professional ICT services to all staff and students within the customer setting. To have a passion for cloud computing and networking with emphasis on eSafety and end user training and to be able to communicate effectively at all levels.

Main Duties and Responsibilities:

  • Work independently to provide day-to-day ICT support across selected school sites.
  • Manage own workload through the allocation of calls via the helpdesk.
  • Providing first and second line ICT support to staff and students.
  • Maintenance of all ICT rooms and equipment.
  • Attend and contribute to ICT related meetings.
  • Assist in the development of recording systems for ICT usage.
  • Keeping the ICT software/hardware inventories up to date.
  • Providing technical support for staff presentations.
  • Be aware of and adhere to all relevant health and safety legislation associated with duties undertaken.
  • Commission, maintain, test and repair electronic/computer systems, associated peripherals and AV equipment ensuring this equipment complies with health & safety legislation.
  • To comply with child safeguarding procedures, including regular liaison with the designated child safeguarding person over any safeguarding issues or concerns.
  • To comply with company policies and procedures at all times.
  • Undertake other reasonable duties (with competence and experience) as requested in accordance with the changing needs of the business.
  • Administer Active Directory, Office365, and G-Suite.
  • Install new and upgraded software and hardware.
  • To monitor and manage reported faults and requests, including via the helpdesk.
  • Manage the IT Technicians and external support companies responsible for resolving faults and requests.
  • To offer recommendations to the onsite IT Coordinator on additional and better use of ICT resources.
  • Manage the Mobile Device Management systems
  • Manage remote application and file access systems for users
  • Manage the print management software, multi-function devices and printers.
  • To retain ownership of incident and service request tickets and ensure staff are regularly informed of the status of their incident or service request.
  • To ensure that incidents and service requests are resolved with the target resolution time and that the solutions are documented within the system.
  • Help to setup and maintain VoIP technologies
Service Support:

  • To image, deploy and maintain PCs, Laptops, tablets etc.
  • Maintain onsite and off-site servers and liaise with Capital Bytes 3rd Line support
  • Check backup logs
  • To install, configure and maintain computer peripheral equipment such as scanners, printers, Interactive Whiteboards and projectors, ensuring that this hardware is regularly tested and ready for use when required.
  • To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all time.
  • To create and maintain user login and email accounts ensuring that new staff and students receive credentials in a timely fashion.
  • Ensure that all systems documentation is maintained and updated as required.
Personal Contacts:

External: Contractors, suppliers, parents, external agency professionals, other government and local authority staff, other staff from academies and schools.

Internal: Capital Bytes personnel, Students, staff, board and Academy council members, parents and any other visitors to the Academy.

This post will involve contact with vulnerable groups (children, young people and/or adults) and is therefore exempt from the Rehabilitation of Offenders Act 1974 and subject to an Enhanced DBS check. This exemption means that applicants for this post are required to declare all criminal convictions, cautions, reprimands and bind-overs both spent and unspent in their application, regardless of the passage of time.

 

 

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