Learning Technology Support Officer

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Please note that this job is open to Cardiff University staff only
Learning Technology Support Officer - Learning Technologists
Vacancy Number: 10098BR

The Centre for Education Support and Innovation (CESI) is offering a number of exciting opportunities to join its Digital Education Team. The University has committed significant investment in this critical area of expertise, resulting in a range of opportunities from grades 5 – 7 on either a fixed-term, open-ended, or secondment basis.  Roles and responsibilities will be commensurate with the grades. 
As part of a growing team of digital learning specialists, you will contribute to the delivery of Cardiff University’s Way Forward – Education and Students Strategy and other key strategic objectives relating to digital education.  
As part of the Digital Education Team, you will lead and support a series of institutional projects and initiatives that are aligned to the Digital Education Strategy (2 This ambitious strategy aims to enhance the quality and consistency of the digital learning environment, the digital skills and capabilities of staff and students and the use of technology-enhanced learning within academic curricula.  
Ideally you will have demonstrable knowledge and understanding of the effective and appropriate use of technology-enhanced learning and a track record of achieving/contributing to transformational change in digital education.  However we are keen to consider applicants with appropriate transferable skills, with an interest in digital education seeking new opportunities and professional development.
You will provide expert guidance, advice and support to Colleges, Schools and Professional Services on the design, development and implementation of online materials and resources, helping colleagues implement a range of new technologies to enhance the student learning experience.  
Using your excellent interpersonal skills, you will work collaboratively with academic staff, Learning Technologists, professional services (including IT), the Students’ Union and the wider CESI to support innovation and best practice that meets the needs of our staff and students. 
There has never been a more exciting time to work in the field of digital learning and these are great opportunities to join Wales’ only Russell Group institution.   
Should you wish to apply for more than one position, you must submit separate applications and supporting statements, demonstrating how you meet the specific criteria for each role. The other job vacancy numbers are: 10100BR & 10099BR
If you have any queries about these opportunities, please email Helen Spittle, Head of Education Support & Innovation Services,
Salary: £27,511 - £31,866 per annum (Grade 5)
Closing date: Tuesday, 25 August 2020
External applications are currently not being considered for this post.  If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply – please check back periodically for details.
Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Job Description Work with colleagues within the CESI and across the University to support the implementation of the University’s Digital Education Strategy and to contribute to the delivery of other key strategic objectives relating to digital education.
Support a range of technology-enhanced learning projects/initiatives designed to enhance the student learning experience from inception to final delivery and evaluation.  
Provide pedagogical advice, guidance and support to develop expertise and best practice in the adoption and application of appropriate learning tools and technologies that enhance curricula and ensure an excellent learning experience for students.
Design, deliver and evaluate high quality resources, guides, materials, case studies and online, blended and face-to-face continuing professional development (CPD) opportunities on themes relating to digital education.  
Create high quality online resources that are accessible and meet the needs of academic staff and/or students and that demonstrate best practice in technology enhanced learning
Support a range of events and activities that aim to promote, showcase and develop best practice in digital education.  
Support the University in the roll-out of new learning technology systems.
Continually monitor developments and innovations related to effective and innovative use of technology within the higher education sector, keeping up to date with new ideas, technologies or processes relevant to education and applying these as appropriate to University projects  
Actively engage in internal and external networks, including communities of practice in technology-enhanced learning.  
Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the University’s Safety, Health and Environment Policies and procedures and to co-operate with the University on any legal duties placed on it as the employer.
Other duties occasionally which are not included above, but which will be consistent with each role.  
Person Specification When completing your personal statement, please address each of the key criteria in the person specification using examples of your experience.  Please format this, using each criteria as a heading.
Essential Criteria 
Qualifications and Education  1. Degree/NVQ 5 or equivalent Professional membership/experience in Learning Technology, Computer Science, Information Technology or other IT related qualification   Knowledge, Skills and Experience 2. Substantial experience of working within learning technology support  3. Able to demonstrate professional knowledge within learning technology to give advice and guidance to internal and external customers    4. Ability to set up standard office systems and procedures and make improvements as appropriate  Customer Service, Communication and Team Working 5. Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people, with some experience of delivering training in the use of learning technology  6. Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered  Planning, Analysis and Problem solving  7. Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing practical solutions and resolving problems with range of potential outcomes  8. Evidence of demonstrable knowledge of key advances within learning technology  9. Evidence of ability to work unsupervised to deadlines, planning and setting priorities for own work and that of others and monitoring progress.  Other  10. A willingness to undertake further training and development  Desirable Criteria 11. Postgraduate/Professional qualification  12. Experience of working in a Higher Education environment  13. Fluency in Welsh, written and oral  Salary Range Min. 27,511 Salary Range Max. 31,866 Job Category Education Grade Grade 5

  • Post Reference Number: 10098BR
  • School / Directorate: Academic & Student Support Services
  • Career Pathway: Managerial, Professional and Specialist Staff – MPSS

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