Microsoft SharePoint Support

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Microsoft Sharepoint Support - Remote - €30 per hour English and German-speaking Initial 1-month contract. With current COVID restrictions, work will be done remotely throughout the whole contract and can be worked from anywhere in Europe. Digital Skills are working with a systems Integrator within the technology industry and we are currently recruiting for an MS SharePoint Support. The successful candidates can work from anywhere in Europe however, along with English language skills you will also need to speak German. Core Responsibilities: Scope a customer's issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. Act internally as a customer advocate. Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support. Advise customers on how to gain additional value from their Microsoft products. Document your technical work and research to help your colleagues, improve the product, and improve the support experience. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer Technical Experience: At least 6 years of IT or Technical Support experience (in Tier 3 support). B.S. degree in Computer Science or equivalent experience. Sound experience in Windows Server platforms and business applications. Experience in Windows Active Directory Services and IIS. Adequate knowledge in SQL and Exchange Server. Knowledge of PowerShell and .NET would be an added advantage. Good understanding of Operating System and Networking Technologies. Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory/LDAP and SQL Server MCSE/MCSD certifications desired. Customer handling experience on technical issue is desired If this sounds like a good role for you please apply.

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