O Generic Compliance Caseworker (Glasgow)

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LocationGlasgowAbout the jobSummaryAt HMRC we're committed to getting tax right, for everyone. We're all doing our bit to make a difference, whether that's helping customers pay their tax and claim financial support or making it hard for the dishonest minority to cheat the system. We couldn't do all this without our dedicated and very important workforce. We're one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.Job descriptionBefore applying please consider the following: New Civil Servants will join on the pay band minimum (£24,818).The roles we are advertising will come with either a standard working pattern or 5 days over 7 working pattern.Commitment to work a variety of start and finish times, including some weekend and late working on a rotation basis.Entitlement to unsocial hours pay may be allowable if the working hours are considered unsocial by HMRC.Requirement to work towards a Public Sector Compliance Officer or Operational Delivery apprenticeship (if eligible).Do you have an analytical mind and an interest in tackling tax evasion? If this sounds like you, then you could be a great Compliance Caseworker here in HMRC's Customer Compliance Group (CCG). There are 26,000 people currently in CCG, and this figure is growing fast. What will I be doing? As a Compliance Caseworker (Officer) you will be responsible for carrying out tax investigations into taxpayers' records, to identify and address any irregulates or non-compliant behaviour. You will work in a responsible investigative role ensuring that HMRC successfully collects the full and correct amount of money due from UK taxpayers, investigating offences against the tax system and taking action to identify and mitigate any potential risks. You will conduct investigations into taxpayers' records. This will involve you carrying out an analysis of these records to check for any evidence of non-compliance. If any irregularities are found as a result of your investigations, you will be expected to address these with the taxpayer in line with tax legislation and educate the taxpayer where applicable. The investigations you will undertake could be desk based and/or require you to carry out face to face meetings with the taxpayer at HMRC offices or visiting taxpayers' premises at a wide range of locations. However, due to the pandemic the appropriate measures will be put in place in line with government guidelines to ensure that your safety comes first. Full support and training will be provided to help you handle difficult situations with confidence. If you are eligible, you will also work towards a Public Sector Compliance Officer or Operational Delivery apprenticeship. Working Patterns Standard working and 5 over 7 contracts are available; however, the contract you are offered will be dependent on the role you are allocated to and we are unable to offer you a preference. 5 over 7 means you will be expected to work 5 days out of 7 days covering various working patterns, usually 37 hours per week. This includes weekends, evenings (up to 8pm) and some bank holidays. Entitlement to unsocial hours pay may be allowable if the working hours are considered unsocial by HMRC. More details can be found in the candidate pack. Part-time working opportunities (minimum 22 hours per week covering various patterns during our opening times) can be considered but business need will dictate whether your request can be accommodated. Part-time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.ResponsibilitiesYou don't need any existing knowledge or experience of tax in order to apply, but you'll have an interest in tackling tax evasion and the following qualities: Good administrative skills - proven written and verbal skills will enable you to effectively document and communicate the outcome of your investigations.Strong communicator - enabling effective and informative communication with taxpayers.Resilient - able to handle confrontation and difficult conversations with taxpayers.Analytical mind - enjoys critical thinking, data and information analysis, research, communication and problem solving.Time management - essential when undertaking multiple investigations at the same time.Eager to learn - there will be a requirement for you to learn the tax legislation relevant to the business area you will be allocated to. This knowledge will help to inform your decision making on investigations and education of taxpayers.BehavioursWe'll assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Working TogetherBenefitsAs well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including: Excellent training and career progressionCompetitive pensionsLearning and development tailored to your roleA culture encouraging inclusion and diversityFind more about HMRC benefits in the attached "Your Little Extras" booklet, or on the GOV.UK page: What We Offer If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current HMRC employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance. Please also find attached 'Your little extras booklet' for further information.Things you need to knowSecuritySuccessful candidates must pass a disclosure and barring security check.People working with government assets must complete basic personnel security standard checks.Selection process detailsThis vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.We know applying for a job can be daunting, but try not to feel concerned, we really are a friendly team and are here to support you. To help prepare you, below is a rundown of what to expect during the selection process: ApplicationNumerical TestVerbal TestCivil Service Judgement TestInterviewAs part the application process you will be asked to provide your employment history under the section headed CV. It is important to note that we do not expect you to complete the CV in full, as the employment history is the only section of the CV we need you to complete. After submission of your application you will be invited to complete three online tests (Numerical, Verbal and Situational Judgement Tests). We recommend you have access to a desktop computer or laptop and somewhere quiet to do this. You must be successful at each stage to progress to the next test. We encourage you to complete the online tests as soon as possible as there will be no technical help or guaranteed assistance with online tests after 10am on 02/03/2021. The online tests for this vacancy are not timed and there are no restrictions on how long you take to complete them, but they must be fully submitted before 11:30am on 02/03/2021, important as we don't want you to miss out on your opportunity. Guidance for the online tests will be available when you are invited to take part. The tests are administered online and accessed via the Civil Service Jobs website. Please be aware that the online tests platform is down for maintenance on Sunday 21st February 2021 between 4pm-7pm. Please do not attempt to launch your test during these times as it may result in a technical issue, and we may be unable to reset your test. Please ensure that if you begin your test before this time that you either complete it before 4pm or exit to pick up where you left off after 7pm. HMRC will then review the number of candidates who have passed all 3 tests. As we often receive a very high level of applications, we reserve the right to raise the pass mark on the online tests to determine how many candidates we invite to interview. This vacancy is part of the 156R campaign. The following job references are all linked under campaign reference 156R: 100353 (Belfast), 100349 (Birmingham), 100356 (Croydon), 100352 (Glasgow), 100350 (Leeds), 100348 (Liverpool), 100345 (Manchester), 100346 (Newcastle), 100206 (Nottingham) and 100357 (Stratford). If you apply for more than one of the linked vacancies, your test and interview scores will be automatically carried across to each linked (duplicate) application, and you will only be invited to attend one interview. Please note that if you fail to book or fail to attend an interview and have not contacted us then your first application and any linked applications will be withdrawn. If you are successful, once an offer has been accepted all other applications linked to this campaign will be withdrawn. If you no longer wish to be considered for one of the linked locations, you can withdraw one of your linked applications without affecting the other. We know that things change so please note, if you no longer wish to be considered for any location you will need to withdraw all your linked applications. Sift and interview dates to be confirmed. Security Update If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment. Successful candidates must pass a Disclosure Scotland. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions. In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intent

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