Performance Officer

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We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible. Job title: Performance Officer Job Description: Becoming a Performance Officer is an exciting opportunity to contribute towards the continued improvements of Re’s Highways department and its performance-focused culture. You will be immersed in an environment of performance, audits, and risk where your skills in communication, problem solving, and can-do attitude will be drawn upon to help deliver the department’s contractual responsibilities, local projects and improvements to the service. What you will be doing: Collating and authoring performance reports for a variety of stakeholder. Delivering performance updates at meetings with colleagues and managers Monitoring performance indicators to minimise risk of underperformance Maintaining the Highways risk register Delivering risk updates at meetings with colleagues and managers Maintaining and developing the Highways audit programme & corrective action register Supporting colleagues and managers before, during and after internal and external audits Carrying out internal spot-checks and audits and publishing findings and recommendations Delivering audit updates at meetings with colleagues and managers Conducting performance and risk analysis and proposing service improvements Leading on and contributing to special projects as required Engaging with stakeholders to promote and develop a performance-focused culture Supporting the Highways Business Manager to deliver excellence in Highways performance Assisting in the service improvements of the department through data collection and analysis on occasion in collaboration with the wider Capita group. What we’re looking for: Essential: Excellent verbal and written communication skills Excellent mathematical understanding Experience with Microsoft Word, Excel and Outlook Ability to identify problems, establish causes and propose solutions Ability to write reports describing achievements, challenges, plans and outcomes Ability to understand complex technical data and documents Ability to explain complex situations to the uninitiated in simple terms Ability to research unfamiliar topics and gain knowledge from subject matter experts Ability to critically assess data and written reports ensuring accuracy Ability to challenge established ways of working and propose alternatives Ability to prioritise and plan to tight and often conflicting deadlines Initiative to seek out opportunities for improvement and explain potential benefits A can-do attitude when supporting colleagues and managers during busy periods An inquisitive mind and a desire to find and fix problems Desirable: Experience working in either a highways, local authority, performance, audit, risk or contract delivery environment Proven track record of delivering positive outcomes What’s in it for you? A competitive basic salary. 23 days holiday (rising to 25 after 2 years’ service and 27 after 5 years) with the opportunity to buy extra leave Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology About Local Government Services At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly. You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, you can contact Charlotte Barnett @ All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. Location: London Time Type: Full time Contract Type: PermanentFull time

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