Quality Manager

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Description:

We have an opportunity for a Quality Manager to join the firm. The Quality and Risk team are based in our award winning Cardiff office and manage the quality, risk and compliance functions within the firm. Reporting directly to the Head of Compliance and Quality, duties will include: Assist with the day to day operation of the quality and risk department, including day to day management of the Assistant Quality Manager and internal audit team. To maintain the quality management system to internal and external requirements and standards (including ISO9001, Lexcel, SRA Handbook, GDPR) Implement and maintain quality documents to support the quality management system Work closely with the Head of Compliance and Quality to drive continual improvement to reduce waste and increase efficiency of the firm’s processes Work closely with key personnel to ensure quality procedures are effective and carried out correctly and in line with quality control Assist managers and staff alike with quality and risk issues Update the entire firm on new and revised procedures Identify departmental training needs and liaise with relevant personnel Train staff on procedures and deal with any queries Monitor and review the firm’s practices/compliance through analysis of audits and compliance data Contribute to management information reports and ensure board of management are aware of any quality and risk issues Set the firm’s annual internal audit plan, based on regulatory, quality standard and firm's needs and drive corrective action and improvement Manage the firm’s annual external quality audit and contribute to any other external audits and reviews as required Assist with the preparation of tenders and client due diligence questionnaires in relation to quality and risk. Attend client meetings where necessary to deal with issues in relation to the firm’s policies and procedures. To assist with the investigation of complaints, claims and compliance breaches to identify preventative action and opportunities to improve processes The successful candidate will have demonstrated 5+ year’s knowledge/experience in a quality management role in a professional services environment, as well as 2+ years’ experience of managing direct reports. Strong organisation, IT and time management skills are required along with the ability to deliver high quality work, during busy times. Excellent written and verbal communication skills are required as well as the ability to build strong relationships with key personnel around the firm. The ideal candidate will have working experience of ISO 9001 and Lexcel and hold an internal auditing/quality qualification. Working experience of lean principles applied in an office environment is also desirable. An understanding of the legal environment and the SRA Standards and Regulations will be a distinct advantage, along with working knowledge of GDPR and ISO27001.

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