Recruitment Customer Success Champion
- Salary: £24,000 - 27,000 - Annum
- Category: Information Technology
- Location: City of Glasgow
- Date: 5 days ago
Firefish was born out of a high-performing recruitment team and has gone from strength to strength over the last ten years. As the second fastest-growing technology business in Scotland and with multiple award wins under our belt, we’re changing the way recruiters recruit, forever. Our Get Back in the Fight campaign has meant that our business has thrived in these uncertain times, with new businesses joining us every day and more recruiters than ever #lovethefish.
We’re looking for a Customer Success Champion to join the shoal to focus on customer growth and retention by providing our customers with guidance on recruitment best practice and how best to use Firefish to achieve their goals.
You’ll be working collaboratively with both customers and other teams within the business, so it’s important that you’re a confident communicator and also an excellent problem solver with an analytical approach as you’ll be helping customers to overcome issues while using information and feedback to build strategic plans that encourage retention and renewals. Those negotiation and expectation management skills will also come into play as you up-sell relevant upgrade, web update, coaching and consultancy services which will benefit your customer, then your first rate time management skills kick in as you take responsibility for the delivery of these services.
You’ve worked as an agency recruiter or account manager for a minimum of one year
You understand the jargon, processes, pains and joy that recruiters experience every day
You have a solid understanding of multiple sectors and are adaptable, having no problem with working with both agency and in-house recruiters.
You're an excellent communicator and have a real strength in asking questions to get a better understanding of areas of pain your customers may be feeling
You have evidence of managing multiple projects simultaneously and be comfortable in prioritising your own workload
You're able to deal with challenging customers and professionally reason with them to gain a successful outcome
You're dedicated to ensuring that clients get the most out of our products
You have an enthusiastic, can-do attitude and the drive to make an impact!
You’ll be joining a slick and successful team who are passionate about the recruitment industry and helping our customers to succeed. There are real opportunities for progression, and as a company Firefish encourages you to have your voice and take an active role in growing the business as well as your own career. The Aquarium is full of friendly Fish who all love to see each other do well, so you’ll be joining a fun and supportive environment where there’s loads for you to learn and where you can share your knowledge with others, too.
If you love recruitment but are looking for more variety in a challenging role where you can help your customers swim to success, we’d love to here from you
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