Retail HR Advisor


About The Company

Wren Kitchens is the UK's number 1 kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of £700m.

We're proud to say that we manufacture all our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.

In 2019 Wren was proudly named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.

About The Role

As we continue to add more showrooms to our retail portfolio and due to exciting expansion, we are now looking to recruit an additional HR Advisor. Although the role will be working from our impressive Head Office in Barton-Upon-Humber, the HR Advisor will be required to visit showrooms within their remit.

Main responsibilities:

  • Manage a varied and busy caseload of Employment Relations (ER) issues, including frequently complex discipline, grievance, performance capability and change management processes
  • Take full ownership of ill health capability / long term sickness procedures and occupational health referrals within business area
  • Act as the first point of contact for Line-Managers within your remit and take ownership for handling and resolving HR queries / issues raised by Line Managers and employees respectively, escalating and supporting the HR Manager with more complex issues, as appropriate
  • Provide robust written and verbal HR advice to stakeholders, prepare case related documentation and ensure the correct and consistent application of HR policies and procedures across the business area, whilst adhering to procedural timescales
  • Work closely with Line-Managers and department heads within the business area, to ensure a consistent approach to people management and compliance with company policies and rules
  • Develop and maintain collaborative relationships across all organisational levels, including senior management, build credibility as a 'specialist' Advisor and attend key business updates / management meetings, as appropriate
  • Support the HR Director / HR Manager in reviewing and implementing new HR policies & procedures, in line with changes to relevant employment legislation, coach and support Line-Managers to ensure these are embedded across the business
  • Strive towards continuous improvement of HR processes and company practices within business area, ensuring that the HR service delivery meets the requirements of and can adapt to the changing needs of what is a rapidly developing business
  • Submit the identified key areas for improvement as proposals / action plans to the HR Manager and implement any required changes, as appropriate
  • Contribute towards the development of a HR strategy for the business area, aligning this with key business priorities for the business area and the company's overall strategic aims
  • Regulary assess the training and development needs of Line-Managers in the business area - create and deliver targeted HR management training to reduce skill-gaps and monitor effectiveness
  • Contribute towards the update of HR policies, procedures and / or management toolkits for the business area and monitor effectiveness
  • Support the HR Manager with HR related project work from time-to-time as required
  • Collate HR data and produce monthly reports on key HR metrics, highlighting any data trends for the consideration of the HR Manager and senior management team
  • Maintain an up-to-date knowledge of Employment Law and developments in HR best practice
  • Support in coaching and developing the HR administration team
  • Participate in regular team meetings to understand the workload and priorities of colleagues and offer support, as required, this may include working across multiple business areas
  • To work flexibly in line with the needs of the business and carry out any other reasonable duties as required

About You

Desired Skills & Knowledge:

  • Minimum of 2 years' experience at an Advisory level, preferably in an ER focused role
  • Currently holds or is working towards a level-5 CIPD qualification is desirable but not essential
  • Previous HR experience in a retail environment is desirable
  • Excellent communication skills - both written and verbal
  • Strong microsoft excel and report collation skills
  • A proactive approach, with the ability to work on own initiative
  • A collaborative approach with the ability to integrate effectively within a diverse team
  • A pragmatic decision-maker
  • Willingness to travel and work from other sites

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