Route Controller - DXE (9755)
An exciting new Route Controller opportunity at DX! About Us We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours. What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise. Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career. Role summary: To support the GM with a cost effective and efficient route structure which meets the needs of the DX and provides excellent customer service levels. Key responsibilities: To provide accurate and detailed information relating to all route activity in an electronic version which will remain your DX route'bible'. To provide a solid and reliable distribution base, working within a financially challenging, controlled and justifiable environment. To maintain, build and improve the C&D service to our customer base. To effectively carry out and record regular van audits. To carry out Exchange audits and communicate and record any observations and where necessary manage improvements. To maintain and build a professional and trustworthy relationship with the appropriate courier groups and customers while developing best practices and route structures within the business. Have a creative approach to challenge existing methodology and to implement improved service. To consider and understand the operational impact of new business and our ability to introduce it into a route structure successfully while considering cost factors and existing service levels. To support the implementation of best working practices within the service centre linked to the distribution process. To actively promote and arrange a high standard of health and safety within the site linked to the BRAC Team. To promote good employee relations and to effectively manage and develop the debrief function. To manage and control the compliance documentation for all contractors on a weekly basis. Benefits: Competitive rates of pay Holidays: 20 days (pro rata) + bank holidays Pension, Life Assurance, and other additional benefits Excellent opportunities for career progression and more!! We look forward to hearing from you!
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