School IT Technician

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School IT Technician required for a Leicester based secondary school on a temp to perm basis. Hays Education are currently recruiting for an IT Technician to work within a Secondary School in Leicester. This is a full-time role on a temporary to permanent basis with a start date of the 1st February 2021. To be successful in this role previous experience working in a school is desirable however good knowledge of responsibilities listed below is essential. You must hold a DBS on the update service or be willing to put a new application in process. The following list is typical of the level of duties which the postholder will be expected to perform: Provide first level support and advice to customers and colleagues in respect of hardware, software and networking including installations, configuration and optimisation ensuring the business objectives of the customer are met. Provide first line diagnosis, escalation, monitoring and tracking of requests for service, utilising appropriate logging and escalation procedures and systems as required. Provide first line support and advice in respect of requests for the acquisition, maintenance and disposal of ICT equipment, software and services in accordance with agreed service levels and standards. Assist in the implementation, testing and support of solutions, including liaison with suppliers, support staff and service customers to ensure satisfactory resolution of support activities. To assist in the provision of advice to colleagues and clients on any matter in which the team is concerned and contribute to the formulation, revision and enforcement of ICT standards. To work within relevant legislation including Health and Safety at Work Act, Data Protection Act and Computer Misuse Act and to provide advice and guidance to colleagues in relation to internal policies and procedures. To identify and respond to faults on the telephone system, seeking external support where the fault requires. To assist with the production of reports and statistics in respect of team activities and performance as requested. To assist in maintaining a healthy, safe and secure environment and to act in accordance with the school's policies and procedures. This School IT Technician vacancy is offered on a full time basis. Remote working on a rota basis can be offered. A driving licence and access to a car would be beneficial as travel between schools within the Trust may be required. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at .uk

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