Senior Service Desk Engineer

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Senior Service Desk Engineer - Windows, Exchange, O365 Bournemouth, Dorset. £28k to £32k + benefits and career progression We are seeking a talented and ambitious Service Desk Engineer to join a leading services company providing internal IT support to over 100 personnel across multiple locations. As well as being a senior point of escalation you will also hold the position as team supervisor and lead in the absence of the Service Desk Manager. This is a great opportunity for a Senior Engineer to step up in to an assistant leadership role or an established team mentor / lead to take on a progressive new role. You main focus will be to provide 1st and 2nd line support to all internal users. As a senior member of the team you would be one of the final escalation points along with providing some mentoring to more junior team members. You will provide a mixture of telephone and remote support to a Windows based environment whilst ensuring that internal SLA's and being adhered to. You will have experience of: Windows desktop systems - 7 & 10 Experience with Windows Server Operating systems. Account administration in Microsoft Exchange 2013 and Office365. Must be practised in PC and printer set-up & maintenance. WAN/LAN experience. Familiarity with data restores. Knowledge of Microsoft Office. Knowledge on antivirus solutions. Knowledge of remote access tools. As you will be working within a team environment and be liaising with internal customers then you communication skills must be very good. This is an excellent opportunity to join a growing and progressive company that would be able to offer a strong benefits package along with training and further career opportunities to the correct individual.

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