Service Charge Administrator

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Role:  Service Charge Administrator (Fixed Term Contract - 12 months)

Location: New Milton

Job Sector: Finance

Hours: 35 hours per week 

As the Service Charge Administrator, you will contribute to our vision of being the UKs favourite property manager by:

Working closely with property managers to ensure correspondence, including both accounts and budgets, are sent out in a set timeframe
Ensuring letters to accompany accounts and budgets are worded correctly, showing the correct information and error free.
This role reports to the Team Leader.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

General Administration duties
Responding to written and telephone enquiries
Merging PDF files
Requesting documentation by email and telephone
High volume data input
Compiling documentation to be sent out to clients
Liaising with other departments requesting information
Skills and Experience

Educated to GCSE English Language and Maths A- C grade or equivalent.
General office experience with a good telephone manner.
Intermediate level Microsoft Office
Ability to manage queries and/or difficult customers effectively.
Strong written and oral communication skills including strong letter writing skills.
Ability to multitask and organise workload effectively.
High degree of accuracy with attention to detail.
Proven ability to meet deadlines
Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.


We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

Ready to Apply?

Click here to apply for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders

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