Service Desk Analyst

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Service Desk Analyst / 2nd Line Support Engineer: Do you have an background in supporting business or technical applications? Do you have a broad technical skillset and looking for a new challenge? Are you passionate about technology, with a strong customer service ethos, wanting to work with emerging technologies including Cloud? Service Desk Analyst - About the company Do you want to be part of a successful organisation, that delivers products for customers that are based worldwide, supporting a range of software applications and customers? Service Desk Analyst - About the role: The Service Desk Analyst role will be office based in their Cardiff office, working with the helpdesk team, provide effective solutions to escalated technical issues, and provide a high level of technical expertise to the business, and 3 sites. The role will make you the main contact for incoming calls into the Service desk, and you will work with other IT Support members on other sites to manage some 1st & 2nd line incidents /calls. The role will involve working with technologies such as Desktop applications, Windows 7 & 10, Office365, Windows Server, AD, Networking TCP / IP, Firewalls, other Applications Service Desk Analyst - Key Responsibilities: Support Sever and desktop applications, Microsoft, AD, Office 365, SharePoint, Cloud, Windows Server, internal infrastructure and hardware ( laptops) Take ownership of issues from 1st line and resolving any queries within SLA Resolution of configuration and deployment issues Carry out the initial investigation of incidents reported and escalate where necessary beyond 2nd line Ensure that applications are installed and run efficiently across all platforms Escalate any Major Incidents to the 2nd / 3rd line teams Handling hardware issues and networking and switching, supporting hand held devices Documentation of resolution of incidents advising on best practice. Monitor the services / systems using SolarWinds tool Service Desk Analyst - Essential Technical Skills: Candidates must have some exposure to most of the technologies listed below: AD, Windows 7, 10 IIS & Web Cloud technologies - O365 or even MS Teams VMWare - some basic level of understanding Windows Server 2008, 2012 Imaging and laptop / Pc builds Networking -TCP/ IP, Switches, DNS, DHCP Hardware support and configuration, 2nd Line Support Engineer / Analyst - Benefits (Negotiable) Basic salary of up to £25,000 on offer Pension up to 5% contribution Healthcare Bonus scheme 25 days holiday Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA’s. Candidates will have a broad technical skillset and be keen to look at learning new technologies including working with Office365. The role will be based at their Cardiff office, not far from Rumney, and candidates will need a car to get to the site. If you are keen to join progressive company, gain exposure to a diverse array of technologies, and gain some internal training and development please apply. You will be given the opportunity to learn and progress within the organisation. and make an impact with their technical environment Langland Consultants acts as an Employment Agency /Business with regards to this vacancy. As an Equal Opportunities employer, Langland Consultants welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job. By applying to a job advertised by Langland Consultants or providing your contact information to show interest in a job advertised by Langland Consultants, you consent to the disclosure of your information to us in order to assist our legitimate business needs. This includes agreeing to us in storing your information and allowing us to contact you in regard to suitable job opportunities in the future. You are within your rights to ask us to remove your information at any time.

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