Technical Account Manager

  • Company: Acast
  • Salary:
  • Category: Information Technology
  • Location: England London
  • Date: 1 month ago
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Acast is the world’s biggest, fastest-growing podcast platform, and the engine powering creators, advertisers and listeners everywhere. Its services are the most sophisticated available and are constantly being updated with innovative new tools and functionality.Acast hosts more than 20,000 shows worldwide, monetizing and growing global smash hits. Founded in Sweden in 2014, Acast’s team of more than 200 audio lovers are creating a sustainable and open podcast ecosystem — ensuring the whole industry continues to grow and flourish. The company has sales teams on the ground in 13 markets around the world, including the UK, US, Mexico, Australia, France and Germany.About the roleWe work with premium global publishers and independent podcasters to host, distribute, grow and monetise their audio content. Our partners include the BBC, The FT, The Economist, Vice, The Guardian as well as leading independent podcasters like My Dad Wrote a Porno, Adam Buxton, The High Low and The Football Ramble.As Technical Account Manager you will be joining our Customer Experience team reporting to our Global Head of Technical Account Management. Your focus will be on our European markets including Sweden, Norway, Germany, France, UK and Ireland. You’ll be responsible for maintaining technical and operational relations with our podcasts, publishers and partners. You will become the internal technology and product advocate on behalf of the publishers, manage resolution of critical technical incidents, educate our customers on how to use our products and gain maximum value from them. You will play an important role in shaping Acast’s strategy and future in the European podcasting landscape.In addition, you will assist with growing the business by acquiring new publisher customers, project managing technical integrations to deploy a client's full suite of monetization solutions. We are looking for someone with a strategic mind open to new ideas, and a passion for helping online audio publishers to adapt to the digital world and monetize.Who you areStrong organizationally, process and analytical skills. Excellent presentation and communication skills, especially in context with clientsDeep interest in the audio and podcast industryA “can do” attitude: willing to do every day what it takes to get the job doneThe ability to think strategically, critically analysing our partners’ demands in the context of wider market trendsCan work with global teams in fast paced and ever changing start-up environmentExpect to travel for the role, especially within EuropeHave experience in Technical Account Management or experience working in sales, working with partners - always with the technology in mindA big plus if you have a background in advertising technology or media salesA big plus is if you are fluent in German or French, and able to lead German-speaking clients and campaignsAcast is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, gender, sexual orientation, religion, ethnicity, national origin or any of the other wonderful characteristics that make us different.Culture is our number one priority as a business. We believe people come first, and we work every day to enable autonomy, continuous improvement and bring out the best in people. We’re global and have remote teams, so it’s even more important that we strive for an open, inclusive and caring environment where everyone feels visible and welcome. We consider ourselves a modern organization driven by strong values to create the best, most fulfilling and nurturing culture.We very much look forward to finding the next great person to join our cause!London /Product & Tech – Tech : Tech Global Development /Full-Time Employee

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