Technical Trainer

Details:
  • Salary:
  • Category: Information Technology
  • Location: Staffordshire
  • Date: 1 day ago
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Description:

Technical Trainer
This is an exciting opportunity to join a growing business that delivers IT services to the UK's Defence and Security sectors and to other government departments which have complex and demanding security requirements.

This position will play a key role in the support of the Company's internal and customer related training requirements. This will include the capturing of training requirements, the preparation of training material, the delivery of the training and the production of supporting material including User Guides. The role will require a thorough understanding of the technologies we provide as part of our Managed Services and an ability to deliver the training in a language targeted at the technical and experience level of the trainees. This job role will be based at the Company's premises in Stoke-on-Trent and delivered to a variety of geographically dispersed Customer sites.

Responsibilities:

Training Needs Analysis:
Carry out Training Needs Analysis workshops to identify:

The training audience and stakeholders
The roles associated with the subject of the training
The training gap analysis
Draft training objectives
Training options
Training Design and Development:
Produce a Learning Specification for each course module detailing Training Objectives, Enabling Objectives and Key Learning Points

Produce Lesson Plans
Develop training exercises
Produce training content including presentations, handouts and other training material

Training Delivery:

Set up training environments at company premises and on Customer sites
Deliver training to internal personnel and to Customers
Carry out post training delivery assessment to ensure continual improvement

User / Support Documentation:

Produce User Guides and Manuals

Produce Maintenance Guides

Qualifications

Level 3 Certificate in Education and Training or equivalent
ITIL v3/v4 Foundation Certification
Skills, Qualities and Experience

Experience of sourcing high quality training solutions for internal teams - technical and non-technical
Understanding of the types of technologies used within our product set. This should include an understanding of how various technologies are employed for the following:
Technical collaboration solutions
Server and network infrastructure
Unified communications tools
High security environments and technical solutions delivered into those environments
Experience of delivering training in MOD/ Military environments would be beneficial
Experience of delivering technical training in commercial/ non-military environment would be beneficial
Ability to establish and develop a new role within the organisation
Attention to detail and used to working to high levels of quality
A high level of written and verbal communication skills
Confidence when interacting with Customer personnel at all levels
Confidence when interacting with skilled technical personnel
Ability to ably represent the Company when working at Customer sites
A commitment to continually develop technical and training delivery skills
Initiative and proactiveness, matched by an ability to be a strong member of a team
Willingness to work flexibly in response to changing organisational requirements
Have or be able to obtain the appropriate security clearance

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