Telemarketing Executive

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Salary: Competitive dependent on experience and qualifications Working hours: Monday – Friday, 9am-6pm Company Overview FluidOne, established in 2006, is the most connected network aggregator in the UK with services delivered via Platform One, our software defined national fibre network, which won the Queens Award for Innovation. From Platform One’s 19 anchor datacentre pops around the UK, it blends the services of over 30 different asset owning communications providers, including IoT, Ethernet, Broadband, Mobile, Internet, WIFI, Cloud, International and hosting services into one ready to compare, ready to quote, ready to order, ready to use national service that can be tailored via its online portal, DASH, helping our customers and partners to securely connect any device, wherever they may be, to their mission critical applications and data. This means for any UK business location we will have the most choice of suppliers and connectivity technology options, making us number one for multi-site customers. Our vision is to be the best quality Connected Cloud Solutions provider to UK businesses, consulting to help customers and partners digitally transform their IT and communications, enabling them to be agile and focus on their business. Creating multi-cloud, multi-connected environments that are secure and simple for the customer to access, whilst delivering fantastic customer experience, from end user to application. Customer experience and high-quality service are at the heart of our strategy, and we have a Net Promoter Score (NPS) of 83 as at June 2020 which is the highest in UK telecoms, against an industry average of 35, making us number one for service in UK telecoms. The management team is led by our CEO Russell Horton, CFO Hemant Patel and COO Chris Rogers who co-founded the business in 2006. The management gained backing for their long-term strategy from Livingbridge, a market leading private equity investor, to acquire the business in Feb 2019 which gives us investment firepower to grow the business. Our strategy is to grow both organically and via acquisition, bringing an increased range of Connected Cloud related services to our customer base, including UC, IT Cloud, IoT and security, to support customers on their digital transformation journeys. Staff culture is key to our success, and the leadership team are committed to ensuring that we are one of the best places to work in the country. We are silver certified for Investors in People and in 2020 we ranked 36th in the Sunday Times best small companies to work for in London. At March 2020 we were £31m revenue, have 100 staff based in 3 locations, and approx. 900 customers ranging from FTSE100 to SME and including 200 resellers. We are Microsoft Gold partners and with quality at the heart of our strategy we hold 5 ISO accreditations. Role Overview We are looking for an energetic Telemarketing Executive to work alongside our direct Sales Team. The main purpose of the job is to qualify and nurture potential customers to a point where they are ready to be passed to the sales team to be developed into opportunities that can be quoted for. This will be a varied role in which every day will be different. The successful candidate will be required to work proactively managing their own workload based on set priorities. Incoming enquiries will be given the immediate attention, followed by nurturing and progressing recent leads and then proactively contacting old contacts to refresh and update contact information and contract information. Proactively monitor the inbound web leads/enquiries and respond quickly to initially qualify the requirement Contact potential or existing customers to inform them about a product or service Confidently answer questions about the products or the company Research prospects to gain insight to help the sales process Go the “extra mile” to meet sales quota and facilitate future sales Record all calls and emails, as well as noting any useful information against the record in the company CRM system, Any other duties commensurate to role Experience / Qualifications Excellent communication and interpersonal skills Excellent verbal & written knowledge of English Inquisitive nature and an appetite to research opportunities Proven experience in a telemarketing, telesales, or phone-based customer service role Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Benefits after probationary period Free Health and subsidised dental care Employee Assistance programme (EAP) Life assurance (3 x salary) Discounted gym membership FluidOne breakfast and refreshments on working days Regular company outings- go karting, top golf, go ape to name a few Pension contribution- 6% company contribution

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