What Jobs are available in North Cardonald?

Job Title: Electrician

Location: Glasgow – Govan and Scotstoun – Based on site and must be able to attend a recruitment day in Glasgow

Salary: £38,662.00 (additional shift allowance of 33% may be applicable)

Requirements: Trade Papers to be provided when submitting application

What you’ll be doing:

• Installation of a variety of types of cables (multi-core, single core and co-axial) & electrical systems (junction boxes, fuse panels, consoles, transformers, switches etc .)
• Cable termination and installation of all electrical equipment
• Read and interpret electrical schematics, wiring diagrams, and technical documentation
• Collaborate with shipbuilding teams to ensure timely and efficient completion of electrical installations
• Ensure all work complies with safety and quality standards

Your skills and experiences:

• Modern Apprenticeship – SVQ 3 or equivalent
• Relevant experience in a marine installation or major industrial installation environment
• Understanding all assessments, Risk, PUWER & COSHH
• Understanding of relevant trade drawings
• Knowledge of tag out process and the correct proving dead procedure
• Mounting of electrical equipment & components
• Earthing of equipment and termination of cables to skill standards

Please ensure you have attached a copy of your qualifications when submitting your application.

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Electrician team:

At BAE Systems, we are at the forefront of designing and building world-leading naval ships. Our work is vital to supporting the security and defense of nations around the globe, and we pride ourselves on delivering high-quality and innovative solutions. As part of our growing team, we are looking for a talented and experienced Electrician to join us as we drive to deliver eight Type 26 frigates to the Royal Navy.

As an Electrician within BAE Systems Naval Ships, you will play a key role in the installation of electrical systems on our state-of-the-art naval vessels. Our skilled electrical teams work on a variety of scope from advanced military communication systems and weapons systems to small power and lighting systems.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks.

Closing Date: 3rd November 2025 – Trades Test will be held in November 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

#LI-PM1

#LI-Onsite

Job Title: Pipefitter

Location: Glasgow – Govan and Scotstoun – Based on site and must be able to attend a recruitment day in Glasgow

Salary: £38,662.00 (additional shift allowance of 33% may be applicable)

Requirements: Trade Papers to be provided when submitting application

What you’ll be doing:

• Fabricating and installing pipework systems in large and small-bore pipework using different materials (copper, cuni, carbon steel and stainless steel)
• Using a range of hand tools & mechanical equipment to cut, bend and weld pipes as well as installation of pipework.
• Installing utilities aboard ship i.e. sinks, showers, and toilets
• Install and assemble fittings, valves, and related components according to drawings and specifications.
• Collaborate with other trades to ensure the timely and accurate completion of projects.
• Adhere to safety regulations and company procedures at all times
• Maintain accurate records of work carried out

Your skills and experiences:

Essential :

• Modern Apprenticeship certificate/Trade Papers (you will be required to provide these papers) and relevant qualifications (e.g., SVQ3, City & Guilds, or equivalent)
• Current knowledge and experience of pipe manufacture, installation, and use of associated equipment
• Strong knowledge of pipefitting techniques, tools, and safety standards
• Ability to read and interpret engineering drawings and technical specifications
• Clear understanding of SHE, COSHH and Risk Assessments
• Proven experience as a Pipefitter or similar within an industrial or commercial environment

Desirable :

• Marine Pipefitting Experience
• Experience in industrial or commercial settings preferred
• Understanding of manufacturing processes
• Experience in TIG Pipe Welding

Please ensure you have attached a copy of your qualifications when submitting your application

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Pipefitter team:

We are seeking a skilled and experienced Pipefitter to join our team in Clyde. The successful candidate will be responsible for fabricating and installing piping systems across a range of projects in the defence sector. You will play a key role in ensuring the efficient operation of piping installations while maintaining the highest standards of safety and quality.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing Date: 3rd December 2025 – Trades Tests will be held in December 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

#LI-PM1

#LI-Onsite

Job Title: Senior Manufacturing Engineer

Location: Scotstoun & Govan

Salary: £44,196

What you’ll be doing:

• Collaborate with significant influence and optimise Engineering Definition and Output formats in line with current & proposed capabilities and best practice with a Value Engineering, APQP, PFMEA mindset to for current/future programmes wherever applicable.
• Lead and develop technical contribution of other colleagues and motivate assigned team members through positive, open and honest communications.
• Define & Approve Facilities, Equipment, Tooling and Processes, where appropriate, confirm and approve team member work.
• Use Lean Tools & Techniques to problem solve and improve our performance in the delivery of our product through Ship Manufacture and Integration as well as in the business processes that support this,
• Create clear, robust and visual instructions (including specifying tooling, equipment and plant) for a highly skilled operations team to deliver world class products that are both verifiable and repeatable.
• Plan and Define Facilities, Equipment, Tooling and Processes to support achieving and improving quality, cost and schedule requirements, ensuring that Safety is at the forefront of all we do.
• Agree, prioritise, schedule and plan activities to meet Project / Programme Requirements.

Your skills and experiences:

• Proven experience of usage of Manufacturing / Production engineering processes and procedures with experience in Manuf Execution System, CADCAM, PLM, NC Programming, Tooling, Quality Engineering, Industrial Eng and Continuous Improvement, to a level where you can coach others in best practice adoption / benefits.
• Good interpersonal skills are essential: including facilitating, coaching, presenting and stakeholder management where you will lead the change task.
• Effective articulation and interpretation of requirements, specifications and engineering outputs, from an impact to cost, quality and schedule drivers.
• Project and task management skills in coordinating and delivering successful activities where you will be viewed as the lead with knowledge of relevant Engineering & Manufacturing Engineering standards/practices (including Health & Safety regulations)
• Engineering or Manufacturing apprenticeship / HNC / HND/ Degree, or equivalent work experience in a Manufacturing Engineering / Production Engineering/ Technician role

Benefits:

As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts – you may also be eligible for an annual incentive.

The Manufacturing Engineering team:

Our Manufacturing Engineering Teams work closely with our Naval Ships Manufacturing Teams in the deployed General Manager Business Areas within Naval Ships at the Glasgow sites of Govan and Scotstoun. You are part of the larger Manufacturing Engineering Dept of 100 people within the larger Manufacturing Function. As a Senior Manufacturing Engineer (ME3) you will have significant involvement in key Manufacturing Engineering projects. You will use your knowledge and experience to guarantee delivery of Manufacturing Engineering outputs into Manufacturing & Operations that ensure design intent can be met. The role holder will advise, coach and lead other team members as part of their daily responsibilities as well as being responsible for influencing vessel design, optimising production processes, methods, facilities, equipment and tooling to drive improvement to achieve and exceed performance in safety, quality and cost targets. You will be working for a Principal Manufacturing Engineer. Predominantly working on tasks to increase our Capabilities that deliver the Type 26 Programme and further enable our highly skilled teams across T26, Canadian Surface Combatant and Hunter Class as well as Future Business opportunities to make BAE Systems even more capable and effective.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks.

Closing Date: 31st October 2025

We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.

#LI-DL1

#LI-Onsite

• Develop and implement PAM policies, procedures, and guidelines to ensure compliance with regulatory requirements and industry best practices.
• Monitor PAM activities and alerts to detect potential security breaches or policy violations and take appropriate actions.
• Conduct regular audits and assessments of the PAM system to identify and address any security gaps or vulnerabilities.
• Work with auditors to and supply evidence as required.
• Work with teams across different territories and areas of Sky, building relationships and improving Sky's privileged security baseline.
• Be familiar designing and implementing closed loop credential management workflows.
• Stay ahead of the security curve and make best practice recommendations to senior management (NIST, NCSC etc.)
• Be able to work autonomously on complex projects, gathering key information and making appropriate recommendations.
• Design, implement, and manage the PAM system to ensure the confidentiality, integrity, and availability of sensitive data and systems.
• Mentoring and support for other members of the Team.

• Be CyberArk certified to at least Defender level.
• Strong recent experience with administrating and configuration of:
  • CyberArk
  • Azure AD
• Solid understanding of Identity Governance and Administration platforms (preferably One Identity)
• Expertise in cross platform scripting (Powershell, bash etc.).
• Be a subject matter expert on both legacy and modern authentication protocols.
• Have excellent security awareness including standards e.g., IS , NIST and CIS.
• Have a good understanding of Web APIs including SOAP, REST and GraphQL architectures.
• Have experience with threat modelling methodologies e.g., STRIDE.
• Have a good understanding of Access Controls and Identity Lifecycle management.
• Have excellent communication and organisational skills.

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

• Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team. You don't need any experience, and the more you deliver, the more you earn.

Competitive rates for each parcel you deliver or collect
Typically, our Delivery Drivers can earn anything between £18 - £20p/h (paid per parcel).
We're in the business of delivering promises as well as parcels therefore we're raising our game and giving you more reasons to come and join us. All our rates are competitively enhanced taking business mileage and operational costs into consideration. It's a total gamechanger.

Daily & Weekly Payment Options
Yodel offer flexible payment options to all Self Employed delivery drivers, giving you the supplier the option to access earnings from the very next day via an app provided by our early access partner, Onsi or alternatively, suppliers can join the weekly payment cycle scheme, which kicks in following 4 weeks of completed delivery services.

Both payment options allows you, the supplier, to receive more regular payments for the delivery services you have provided.

We have plenty of parcels for to deliver
There are plenty of parcels to deliver meaning the earning opportunity is in your hands. Our parcels weigh up to a maximum of 15kg and can vary in size. You can realistically deliver and collect between 16-25 parcels an hour depending on the area and your experience, for 6 days a week. The more you deliver, the more you earn with the opportunity to take more parcels and boost your revenue.

We'll give you freedom and flexibility
You can plan your own route or use our handy award-winning app with simple instructions and built in optimisation which will help you prepare and plan your routes more easily, as well as allowing you to liaise directly with customers.

We'll offer regular work in the same area, 6 days a week
We deliver parcels for some of the biggest retailers around. So, there's no shortage of parcels to deliver. Plus, you'll be able to stay local and get to know the roads and customers.

We'll develop and support you
You'll get all the independence of being self-employed, plus the backing of our expert team and access to a Yodel representative, to answer your questions.

Each day is what you make it. You can plan your own route, which will keep things fresh and interesting. And at each delivery or doorstep, use your mobile to scan parcels and make sure they're safely received by the customer, so there's no difficult technology for you to get to grips with. We will arrange a suitable time for you to collect your parcels daily, or for those located within a more rural area, we can drop to you. Simple!

Want a bit more? All our Self Employed Delivery Drivers have access to:

- Partner Discounts - Including Naked Wines, Beer Hawk and Hello Fresh.
- Health and Wellbeing Programmes - Offering support from managing relationships to finance
- Develop and grow your business - There's plenty of parcels to deliver meaning the earning opportunity is in your hands

No, experience, no problem! We give full training and support to help you get on your way.
All you need to show us is the following to get started:
- Access to a insured car or van (up to 3.5 tonne)
- A full UK or EC/EEA Driving Licence
- Proof of Right to Work in the UK
- IOS or Android smart phone
- Proof of own bank account
- And finally, have a great attitude
Yodel recognises that its people are fundamental to its success. We are committed to equal opportunities, we value differences between people, and we aim to build teams that represent a variety of backgrounds, perspectives and skills.
If you would like to discuss any accessibility requirements for the recruitment process or the role, please contact the recruitment team who will be happy to discuss
We are looking to partner up with more Self Employed Delivery Drivers than ever before so register your interest today!

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

• Start Date: October/November 2025 
• Salary: £12.21 per hour
• Job Type: Full Time – Permanent
• Working Hours: 40 hours per week (including training)

• Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday

• Training: 2 weeks based in Glasgow, City Park.

• Training hours 09:00am – 18:00pm Monday – Friday 

• Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills, with fluency in English essential
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations
• High levels of accuracy and attention to detail
• Confident in working independently
• Confident in making complex decisions
• Self-motivated and able to affectively problem solve
• Interpersonal skills
• Be driven to work towards achievable targets
• Excellent numeracy skills
• Previous banking/ financial experience is highly desired but not essential
• Previous call centre/ customer service experience is essential

Values we look for you to have.

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

• Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
• Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
• Helping customers that may be going through financial difficulty and debit card support
• Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
• Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
• Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
• Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
• Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
• Confident in following banking processes and explaining this to customer

Here are our key benefits…

• Perks at Work – Savings Discounts / Free Online Classes
• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £0,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1 00 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey 
• 28 day annual leave (inclusive of bank holidays), increasing with length of service
• Discounted Bus Travel in Glasgow (First Bus)
• No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority 

Customer Service Specialist – Banking & Financial Services (Hybrid Glasgow)

Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry

Start Dates : Various throughout Nov 2025

• Salary : £12.85 per hour
• Location : Hybrid - Glasgow, Cuprum Building, Argyle Street. 2 days in the office, 3 days work from home after training and Grad Bay - make the most of off-peak train fares and energy bills savings!
• Shifts : Full Time 40 hrs over 8.00 am - 8.00 pm , 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours.
• Training :  3 weeks then 5 weeks Grad Bay - THIS EIGHT WEEK PERIOD IS FULL TIME IN THE OFFICE
• Contract : Permanent
• Background Checking :
• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

**Please note we do not allow any time off/holiday requests within the first 8 weeks of your start date**

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature 
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding 
• Confident and proactive to deal with difficult situations and conversations 
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets 

Financial Sector - Key Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers 
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Customer Service Specialist – Banking & Financial Services (Hybrid Glasgow)

Teleperformance certified as great place to work UK in 2025! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry

Start Dates : Various throughout Nov 2025

• Salary : £12.85 per hour
• Location : Hybrid - Glasgow, Cuprum Building, Argyle Street. 2 days in the office, 3 days work from home after training and Grad Bay - make the most of off-peak train fares and energy bills savings!
• Shifts : Full Time 40 hrs over 8.00 am - 8.00 pm , 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours.
• Training :  3 weeks then 5 weeks Grad Bay - THIS EIGHT WEEK PERIOD IS FULL TIME IN THE OFFICE
• Contract : Permanent
• Background Checking :
• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks

**Please note we do not allow any time off/holiday requests within the first 8 weeks of your start date**

Values we look for you to have:

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature 
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding 
• Confident and proactive to deal with difficult situations and conversations 
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets 

Financial Sector - Key Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers 
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

Disclaimer  Please be vigilant against job scams. Teleperformance will never  contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. 

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know…

• Start Date: October/November 2025 
• Salary: £12.21 per hour
• Job Type: Full Time – Permanent
• Working Hours: 40 hours per week (including training)

• Operational hours after training -  We require full flexibility between 08.00 - 22.00 Monday - Sunday

• Training: 2 weeks based in Glasgow, City Park.

• Training hours 09:00am – 18:00pm Monday – Friday 

• Joining the team: First 3-months working on-site in Glasgow   then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for…

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills, with fluency in English essential
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• Confident in having customer conversations
• High levels of accuracy and attention to detail
• Confident in working independently
• Confident in making complex decisions
• Self-motivated and able to affectively problem solve
• Interpersonal skills
• Be driven to work towards achievable targets
• Excellent numeracy skills
• Previous banking/ financial experience is highly desired but not essential
• Previous call centre/ customer service experience is essential

Values we look for you to have.

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence -  You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve…?

• Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
• Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
• Helping customers that may be going through financial difficulty and debit card support
• Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services
• Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
• Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
• Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
• Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management
• Confident in following banking processes and explaining this to customer

Here are our key benefits…

• Perks at Work – Savings Discounts / Free Online Classes
• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £0,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1 00 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey 
• 28 day annual leave (inclusive of bank holidays), increasing with length of service
• Discounted Bus Travel in Glasgow (First Bus)
• No peak rail fares - travel is more afforable, at all times 

Disclaimer  Please be vigilant against job scams. Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer  Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.

#priority