Customer Service Advisor - Glasgow

(#72788664)

Lanarkshire, Scotland, United Kingdom


Job Description: Customer Service Advisor - Glasgow
Role Profile:
To keep our customers happy, by delivering a brilliant experience for customers in the resolution of queries and complaints. Dealing with customers billing queries. Being confident with customer questions. Updating customers recording. Being an excellent customer service advisor. Able to offer a variety of customer service skills.
Working hours: 37.5 hours per week on a rotational shift pattern between 8am 8pm Monday Friday and 1 in every 5 Saturdays 9am 1pm shift.
Salary: \u00A317,885 with a salary review every 3 months (increase between \u00A3500 - \u00A3600 every 3 months until you reach \u00A320,000)
Additional salary benefits: Quarterly and yearly bonus (approximately 10% of your yearly salary additional in bonus) also \u00A312 for every live customer transferred to the sales team and \u00A310 for every follow up call arranged for the sales team).
Example rota:
Week 1: 8am 4.30pm
Week 2&3 9am 5.30pm
Week 4 10am 6pm
Training: 12 16 weeks training, Monday Friday 9am 5:30pm during training.
Responsibilities:
Take inbound calls from customers and owning those queries through to resolution.
Perform all activity within regulatory standards, GDPR and quality policies.
Complete all customer, system and CRM updates in a timely, accurate manner.
Deliver resolution within promised timeframes and providing an experience which demonstrates we value the customer highly.
Develop a strong working knowledge of Telecoms and Broadband products, systems, and business processes to deliver effective resolution of customer issues or queries.
Create excellent working relationships across the colleague community.
Skills:
Excellent written and verbal communications skills, with an ability to adapt communication styles to individual customers.
High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of your own work.
The drive, curiosity and determination to resolve customer issues on their behalf making it easy for our customers to deal with us.
A genuine interest in your own development and learning needs, with the energy and desire to act on them to improve your performance.
Experience:
Previous experience in a telecoms or broadband customer care role, preferred but not essential.
Interested? Click APPLY below or email your CV to

Company Details

Company Name
Red Dot Recruitment

Job Details

Job Location
City/Town
Lanarkshire
State
Scotland
Country
United Kingdom