Customer Service Claims Advisor - Glasgow


Glasgow, Scotland, United Kingdom

Role: Claims Service Agent - Motor Claims Duration: Up to 3 months, potential for extension\/Permanency Location: Glasgow\/Home working Hours: Monday to Friday between 8am & 6pm (Full time)We have an exciting new opportunity to work within a supportive team for one of the leading companies in insurance. Key Accountabilities: Capture and update claims data\/information in compliance with best practices for low complexity, low exposure personal or commercial line claims.Determine liability by gathering relevant facts, utilising applicable law and establishing basic principles of negligence.Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, escalating issues as appropriate and providing status updates to ensure customer satisfaction.Ensure customer service by proactively communicating information, responding to inquiries and following customer protocols.Contribute to the team effort by accomplishing related results and participating on projects as needed.Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions. Experience\/Skills: Related experience may include experience in an office environment that required basic computer skills, analytical and organisation skills, and the ability to multi-task. Ability to obtain and maintain required adjuster license. Experience in a work environment that required collaboration across work groups.High school diploma\/GED (high school equivalency) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https:\/\/candidate-privacy

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United Kingdom