Helpdesk Administrator - Tuesday to Saturday

(#48007863)

Basingstoke, South East, United Kingdom

Helpdesk Administrator, Tuesday to Saturday, Temp to Perm, Basingstoke, \u00A311.21 PH including 12% holiday
Helpdesk Administrator, Tuesday to Saturday, Temp to Perm, Basingstoke, \u00A311.21 PH including 12% holiday, hours of work 6am to 2pm and 8am to 4pm
Your new company
You will be joining a highly professional and stable business who lead their sector and provide first class products and services.
Your new role
Receive and manage inbound calls and emails from customers.
Pro-actively identify service issues and resolve in a professional and timely manner.
To assign queries which cannot be answered to designated groups and expedite a response accordingly
To escalate delays or urgent issues to senior management teams across the business.
To develop strong relationships with Customers and become the expert on the designated customer accounts
To develop strong relationships with key internal stakeholders to ensure pro-activity and responsiveness
To collate performance data and validate its authenticity and accuracy
To pro actively contact the customer on a regular basis to ensure there are no issues and seek feedback
To pro-actively make suggestions on improvements to processes and ways of working as the function establishes
What you'll need to succeed
You will need to be a courteous and professional individual, who has excellent attention to detail and first-class organisation skills. Due to the nature of the role our client does require; excellent levels of both verbal and written English. You will need to have experience of working in a complex business structure, utilising internal software packages and able to learn new complex systems quickly and efficiently.
What you'll get in return
Helpdesk Administrator, Tuesday to Saturday, Temp to Perm, Basingstoke, \u00A311.21 PH including 12% holiday, hours of work 6am to 2pm and 8am to 4pm
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company Details

Company Name
Hays

Job Details

Job Location
City/Town
Basingstoke
State
South East
Country
United Kingdom