Housing Needs Officer (#48012443) 

Birmingham, West Midlands, United Kingdom

26x Housing Needs Officers required to join the Housing Options team within Birmingham City Council
Your new company
Birmingham City Council are the largest Local Authority in the whole of Europe and work exceptionally hard to house thousands of people yearly around the local borough. Broken up into regional areas, the housing management teams look to provide an effective service to all of their tenants, ensuring they receive the full support that is required.
Your new role
You will be working with the housing options team who are working with a large number of cases from the fallout of COVID 19. Your role will be servicing a group of tenants by location to ensure all complaints/enquiries are handled correct and any conflict is resolved in a calm and correct manner. The role it self will allow working from home, but as we start to see further relaxation of the lockdown rules, you will be required to work in the office from time to time. As per social distancing guidelines any inspections will be a doorstep inspection, following relevant risk assessments
What you'll need to succeed
Having experience with part 6 and part 7 assessments is essential. You will have prior experience of managing a caseload of property applications/inspections, being able to effectively manage the procedure of closing cases through liaising with tenants, taking photos of issues, uploading and utilising the selected system correctly and accurately writing letters addressed to tenants. You will also be required to be a driver due to the allowance once again of visiting tenants.
What you'll get in return
Rate will be between £10.65 - £16.34 per hour (dependant on experience)
The opportunity to work for one of the largest local authorities in Europe
3 months contract
Detailed training at the beginning of your contract
Dedicated consultant offering guidance and expertise
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Job Location
West Midlands
United Kingdom