Senior Solution Architect


Reading, South East, United Kingdom

Solution Architect needed with Remedy experience - \u00A3520 per day umbrella
Remote however need to go to the Reading on an ad hoc basis once COVID restrictions have been lifted
26 weeks
* \u00A3425.00 per day (PAYE)
* \u00A3520.00 per day (Umbrella)
Monday to Friday (37.5 hours)
Project Overview
Our current projects see us working with Network Designers to Service Assure products such as: SD-WAN, Microsoft Teams, Cloud Communication, Secure Web Gateway, etc. The landscape is ever evolving with new Products being needed as well as First of Type equipment deployments and hardware decommissioning which all require design input.
Job Overview
The candidate will run multiple designs across Business functions introducing new solutions into the product portfolio to extend the existing functionality and solutions. Each product is provisioned and supported within Remedy detailing the service being purchased, how it is deployed as well as developing any integrations that might be required in terms of data sourcing, Configuration Management and support activities for Change Management and Fault Management.
Key Responsibilities
* Planning the timelines for the provision of Solution Architecture artefacts to the project
* Signing off requirements with the Business Analyst as well as carrying out requirements management and scope assessments based on technical and budget constraints
* Work closely with the Business User to ensure all requirements are designed and meet their expectation within the toolset
* Present detail design documents back to the Remedy Development Team ensuring Architecture acceptance is achieved, highlighting standards, reuse and alignment of solutions
* Producing and owning the Detailed Solution Design Document which will be the reference document for the technical implementation
* Alignment of the Technical Solution with project requirements including definition of project phasing and work package breakdown
* Works with Service Transition on the deployment plans and the non-functional requirements for the solution, this will generally require demonstrations to be run by the candidate
* Good knowledge of software principles and design experience within relevant platforms
* Experience in design (preferable development as well) of BMC Remedy, CMDB and Integration of a bespoke application
* Impact Model delivery within a toolset such a Remedy understating resilience and weightings
* CMDB Data source discovery and population, using discovery datasets and reconciliation
* Practical knowledge of a Product Calalog and its use within ITIL and Remedy
* Past experience of two-way integrations between Remedy and other systems such as event management, device management and third-party ticketing systems
* Proven experience of working with technical teams at all levels, from design through to development, implementation and support
* Able to coordinate and influence design decisions for systems to be delivered by multiple suppliers, both internal and external
* Ability to lead design discussions, with the Remedy Development team, Business Users, Technical Stakeholders and third-party vendors
* Understanding of development methodology and software development
* Inputs into the estimation process during the Startup and Definition stages of projects Identifying the scope and scale of the change needed to satisfy the project requirements
* Review the deliverables produced by the internal and\/or external development teams for their projects. Validates the technical specifications produced by the development teams against the solution design
* Adhere to guidelines established by (Enterprise) Architecture, Operations, and Information Security for all solutions
Experience needed
* Detailed knowledge of BMC Remedy ARS and associated components
* Experience of designing solutions in a multi-tiered IT infrastructure
* Managing relationships with Project and Key Stakeholders
* Can create and build trusted relationships across Business Units
Next Stage
Conversation with recruiter around job role and responsibilities and a short application over the phone
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Job Location
South East
United Kingdom